Reviews

Jeff Goodey did the service on our furnace and air conditioner. He was very good explaining what he fixed, how everything looked and if we had any concerns be sure and call back if problem was still there.

- Dianna P.

We were very pleased that the service was fast and the service person was very polite. We will use you again.

- Sharon B.

We bought two heat pump units- we have enjoyed working with your people- all of them are friendly and eager to help. Had a few fixes required and Dean came through today on our upstairs unit and got it repaired and running again!!! He got the problem isolated after two visits from other technicians-ordered the parts and got it done!-quickly. We have already recommended you to one of our friends who bought a heat pump unit also-very satisfied all around.

- Ray R.

I was very impressed with Dean Faias with his approach to provide natural gas to our new shop. Dean was very professional and explained all of the details for the installation. Dean is truly a great asset to your organization.

- Fred P.

At the time we had ACI put in a new Furnace and water heater we were pleased. We just had our furnace stop working because we didnt buy maintenance. They came out, fixed the problem and we are now on the program. They are great and we are still pleased.

- Ray N.

Dean and his colleague did a very thorough diagnosis of the furnace including vents and condensation drainage Very professional and very knowledgeable of the Trane furnace. Listened to my concerns and worries and did not leave me hanging. Explained the issues that was easy to understand. Very pleased with their work. The company was very responsive to my needs and concerns and sent out a technician that morning.

- Machelle M.

Quick and painless. Dean was really helpful. Thanks

- Brian V.

Dean was great!

- Dave H.

Dean was very professional and helpful. He explained the issues and gave feedback on the repairs.

- Carlos F.

Dean was very professional and helpful. He explained the issues and gave feedback on the repairs.

- Carlos F.

As always, it was excellent!

- Elizabeth F.

I couldn't be happier with ACI. Jason Huss spent a lot of time with me both before and after typical hours and helped me make the right decision between repair vs. replacement. Dean then repaired the furnace with excellent service and knowledge. They will both have my future referrals.

- Mike B.

Dean was very knowledgeable and courteous he did not enter our home before covering his feet to protect our floors, and he took time to explain why our heater was not working. He replaced the needed part but explained that our heater was very old and might need to be replaced in the future if it continued to break down. I appreciate his honesty and integrity and will use your service in the future if needed.

- Cheryl S.

Dean Fixed a problem with our new furnace, cleaned it up, seemed to to a very good service job

- George P.

The staff is always courteous and knowledgeable. Dean has been here twice and is a asset to you co.

- Cal H.

I believe Dean was the gentlemen that came out. He was extremly helpful. He took his time and explained what was the problem and showed me what to look for the next time. I will be using your service in the future for any other needs. Thank you.

- Jason J.

9 PM FRIDAY NIGHT. Furnace dies. Called ACI. Dean is our repairman and was here in no time. Ignitor had gone out. We could have had a long cold weekend had it not been for Dean. He is wonderful.

- George F.

Dean did a wonderful job. He had the parts in his truck and was exceptionally polite. He even came out after hours. He goes over and above normal servicemen. Thank You Dean for us not freezing.

- George F.

Dean is very helpful, and very nice to deal with. We have always had great and very prompt service with your company.

- Tom M.

Service is always fine.

- Sylvia M.

2nd comment - also the service people that you have sent out have always been very professional and courteous

- Gloria A.

I have bought 3 different units from your company and I have been very satisfied with each unit and the installation.

- Gloria A.

We called and got an appt. when we wanted it. Dean came over, fixed our heater very fast and was so nice. We are very happy with ACI's service. The woman on the phone was very understanding and nice.

- Kevin S.

We have an "unusal" geothermal Heat & AC system. Our orginal installer would not return our calls for service. Your technician (Dean Faias) has learned our system and we are very happy with his service.

- Logan H.

I want to thank you for your excellent and timely service. My Hot Water tank went out on me on a weekend and the entire Team of employees were effecient and rapid response. I have always received excellent service from ACI and will recomment to anyone who asks.

The guys that should be commended on their work are Dean, Jason and Jim. Give them a BIG Christmas Bonus!

- Yvonne B.

Rob is an excellent representative of your business, does good work, and gives trustworthy advice.

- Vern W.

Dean has been our furnace man for a while - he is the best. Dean always explains what he is doing and why. He is very customer focused. Because of Dean we continue to use ACI.

- Doug M.

Rob is an excellent representative of your business, does good work, and gives trustworthy advice.

- Vern W.

Very good.

- Linda B.

Rob Lillis was on time and expained the new service contract well. Also, Rob was cordial and answered my questions regarding the HP and furnace maintenance.

- Stephen A.

Dean is very efficient, reliable, pleasant and quite professional. He arrives does his work, explains what he has done and leaves. We are very pleased with our service.

- Charles P.

The men that came to fix our heating system were very professional, friendly, efficient and quick.

- Julie B.

Dean was not only prompt and knowledgeable but efficient. A great representative for ACI.

- Carol A.

I've had ACI or it's affiliates service my home for over 15 years. They have been very prompt on emergency request for furnace repairs and I couldn't be happier with their service.

Dean did a great job putting on an extension to the furnace stack before winter and was a good model for good for customer service.

- Jerry H.

Had a problem with my furnance due to repair from another company..Called ACI and they sent a tech out..Dean showed up, was very Professional and Friendly..He even called to tell me he was running about 10 min. late..He found the problem, repaired it and explained in detail what the problem was..ACI is now my a/c & heating repair company..I can't say enough good about the tech. (Dean) and ACI.

- Reagan D.

Excellent service from both men that were here today 11/15/12. Great job and if we ever need service on any product we now have we will certainly deal with ACI. Thanks.

- Vladimir F.

Rob was right on time, worked quickly, answered all my questions, and even screwed on an access panel that was not part of the job. We have used ACI many times and have never been disappointed.

- Thomas L.

Technicians are very professional and courteous. We are very well satisfied with their work.

- Steve F.

Had a problem with our furnace,and it was after hours. My wife called and your Technician Chad was awesome. He found the problem and fixed it (Bad Ignitor). So we got to sleep with HEAT tonight. Thank you and if we should have a problem again I will call. Great service.

- Richard W.

We recently had the experience to again work with Rob, as he was called in to complete the installtion of our new furnace. He is very professional and service oriented, and we appreciate that so much. Keep up the good work ACI.

- Lisa J.

Jim was the primary installer of our new Amana furnace. He is a true professional and provides the quality of service we expect when handling our HVAC needs. Individuals like Jim are one of the main reasons we continue to due business with ACI. Thank you Jim!

- Lisa J.

Randy Ashby is very professional and a pleasure to work with. After 2+ weeks with our new furnace, we feel that he provided our family with exactly what we needed. Thank you Randy!

- Lisa J.

Fast and excellent!

- Donna L.

Dean and Bill were out today to service our heater. They were very friendly and professional.

- Jennifer S.

Dean, your service representative is an excellent technician who haas worked on both my A/C unit and furnice. He is always on time. He lets me know what is going on with each unit. He is vry polite and gives good customer service;

- Maxine H.

Really like your maintenance service. Dean does an excellent job, is very professional and answers any questions we have.

- Laurel P.

Always prompt service. Technician Dean is well informed and courteous. Would not use anyone else. So glad we changed from our other company to service out unit.

- Robert L.

Great timing, great service tech.

- Clark A.

Dean came out and went above and beyond what he was called to do. I will definitely recommend ACI to my family and friends.

- Sam L.

My winter check was perfect.

- Cindy H.

Nick and Randy are both the tops in their field. They are knowledgeable, polite and go beyond the norm. They truly uphold all your old fashioned ideas. A 21 gun salute to them both!!!!!!

- Barbara W.

Technician, Dean was professional, knowledgable, and diagnosed our problem. Wouldn't hesitate to call ACI again.

- Karen V.

Your representative was Very informed, and found a problem that has been with our furnace for a long time and was able to fix it. He was a very courteous young man and is very professional

- Sam S.

Always timely and friendly service.

- Phillip F.

Always on time if not early, always courteous and efficient.

- Debra B.

We had an excellant experience

- Gerald D.

They did a great job fast service.

- Judy P.

Very nice and efficient service tech (Dean.

- Jack M.

I set up my maintenance appointment. The technician arrived in a timely manner and inspected my heating unit. He explained my options for a maintenance plan in a positive manner. I signed the order for inspection. Dean was a positive representative for you business.

- Judy A.

Excellent service. was on time and did fast work. Tech was friendly and well informed and answered all my questions and the price was very reasonable.

- John O.

It was excellent from start to finish.

- Virginia O.

Dean was friendly, professional and answered our questions in language we could understand. Our Heater was serviced in the manner we have come to expect from ACI.

- Ike & Linda L.

Dean was here on Friday 10/19. Very professional and he provides excellent service. He is one of the reason we choose ACI!

- Lisa J.

I failed to get the technician's name, but he was prompt and informative. He corrected the problem quickly. Outstanding employee for your company.

- Kent J.

Professional, efficient, and clean - as usual.

- Hans V.

Nick serviced our heating system, was very cordial, professional and very courteous. He found the problem, provided the part and did the annual service call on the system. It is another excellent service call from ACI!!

- Marty W.

We have used ACI since we bought our fixer upper 2 years ago for maintenance on the heating system we knew nothing about. Dean has been our technician for 2 of the 3 visits we have requested. Dean is informative, patient with questions, efficient and professional. The communication from the ladies in the CDA office was appreciated on letting us know Dean's schedule and when he would arrive.

- Todd & Patrice C.

Pleased with service and serviceman.

- Burton C.

Dean did a great job, was professional, quick, clean, and explained the job clearly.

- Blaine H.

A very nice young gentleman serviced our furnace today. His name is Nick, we would recommend him anytime. A good worker and informative about our furnace.

- Donald M.

Nick was a very courteous, capable young man. ACI has been servicing our furnace and air conditioner for many years. We are happy with our service.

- Frances T.

Dean Faias came & did an expection/service on my furnace today. Very kind and knowledgeable. We will see you again in the spring. Great Job.

- Lisa S.

Dean provided the best service we have had. We request that he be scheduled for each/every service call we request. He was the only technician who vacuumed the inside of our furnace in the past 3 years He was very informative when he discovered a bad problem.

- Carl R.

Just wanted to say thanks again to Dean and ACI for saving me lots of money this month.

- Lisa F.

Excellent service 10/11/12 with technician Nick Sanders.

- Richard B.

Dean came on time, was very courteous, very professional and we would love to have him as our permanent representative.

- Daniel T.

Dean is a professional and reliable guy.

- Mark H.

Dean was very professional and pleasant. He was the person that put our furnace and A/C in. He answered any questions I asked and explained the policy to us. We always pay ahead which makes it very convient. We would definitely recommend ACI to our friends and fammily. Thank You.

- Dale P.

We were very pleased with the service Dean gave us. Not only that he introduced us to your service plan. We feel that will be very useful. He also set up an appointment for a free estimate for a tankless water heater. Also when the phone receptionist learned that we had no heat she arranged the schedule so that we could have service today.

- Marlin G.

Great! Good, sound advise and great care!

- Katrena F.

Very nice young man, very helpful, and knowledgeable. Answered all my questions.

- Molly C.

Dean Faias was wonderful!

- Mary M.

Dean did a great job. Nice to deal with. Was kind to put on booties without us asking. Would recommend ACI to family, friends and business associates.

- Johnny A.

Very EXCELLENT service. Will recommend ACI to all our friends.

- Charles W.

Dean, our service rep, is great--he is friendly, efficient and competent--all you can ask for in a service person---he deserves a raise!!!

- Pete L.

We have always been pleased with ACI. We have purchased both furnaces and air conditioning units from you. We appreciate how the technician who comes is always polite, thorough and he puts on those booties so my home doesn't become dirtier than it already is!

- Barb K.

Always good. My technician Dean Faias is super.

- Jerry M.

Service Rep was very professional and nice. I was happy with the service he provided.

- Christie M.

Great!

- Billy P.

Dean did a fine job checking our furnace and makeing sure it was ready for winter. Very professional and knowledgeable about the equipment.

- Bob S.

Dean came out to service our furnace and was friendly, efficient, and oh my gosh wore little booties to keep area clean coming in and out! I'm very impressed and will use your service again when needed. Big thanks!

- Colleen M.

Our heating/cooling service tech Dean does a fantastic job - he's generally the tech that services our furnace and AC. He goes above and beyond...I requested that he fix a vent that was not installed properly by the original installation crew and he was happy to do it. He explains in detail what he's done to our units and provides good info on preventive maintenance. In our opinion he's the most efficient tech that has serviced our equipment over the past years.

- Julie E.

The service that we received from ACI was absolutely fabulous. From start to finish the removal and install of our new furnace was seamless. We would choose this company again and recommend them at every opportunity. Friendly, professional, and efficient staff. Thank you all!

- Holly B.

Dean did an excellent job, once again, with the annual Summer Maintenance. Courteous, efficient, personable and thorough. Can't ask for more than that!

- Bill & Nancy J.

Dean did a thorough job of testing out our equipment. Dean was very pleasant. He was actually in our driveway about fifteen minutes early.

This is why we have had ACI for all these years - for the thoroughness, the pleasantness, the ability to get the job done and the timely manner with appointments. Not to wait hours for no one to show or not even call to let us know when no one was coming.

Dean is an exemplary employee!

- Jack & Sherrol T.

The technician was running a little late so he called and kept me informed. He was courteous, efficient and wore shoe covers in the house. We have been ACI customers for years and have been very pleased with the service they provide.

- Mary Jo & Robin S.

You have always provided the highest standard of customer service and care

- Art Y.

My furnace & Heat Pump were purchased from ACI and I have had very good service and a Maintenance Agreement with them for years and have been very satisfied with the service rendered. Keep up the good work!

- VIDELL F. M.

Nike was very polite, friendly, and knowledgeable. He did a great job and would recommend ACI to friends and family.

- Dale P.

Just met Dean today. He is very pleasant and efficient and got the job done quickly. Will have him service our furnace and A/C next time.

- Bob S.

Great service. Thanks

- Jerry R.

The two technicians that service my HVAC (Dean)and stand-by generator (Tracy)are knowledgeable, always on time and very professional. I look forward to seeing them.

- Ray W.

Always good service and very informative.

- Florence W.

I have been a customer for 5 years. They come every 6 months to service our heating and cooling systems. All of the technicians are extremely professional, knowledgable and friendly. They have saved us thousands in repair bills by catching things before they break. I highly recommend ACI! Money well spent.

- Denise T.

Nick is a very friendly and professional technician, who solved all our issues and concerns with our A/C unit during this visit. Hope to have him again on future visits.

- Michael H.

This week we had our Air Conditioner seviced by ACI. Serviceman did an excellent job as

usual. We Thank You!!

- Wayne M.

We had a new Trane furnace installed in the dead of winter (ice & snow all around) and the installation team did a great job. We were so pleased with the job and the ease of installation under such adverse conditions.

- Bill J.

Tracy is the best. He is quick to arrive and solves the problem on the first call.

- Bary C.

We have had terrific experiences with ACI and, in particular, Dean, who performed the service at our home. Dean provides fantastic service before, during and after an appointment. He confirms in advance, arrives on time, provides a thorough overview of his findings and manages follow-up well. The professionalism is superior. The admin staff is also fantastic. We inadvertently paid an invoice twice that ACI brought to our attention and corrected.

- George R.

I give ACI a 5/5!

- Larry C.

Very professional job, outstanding technician. We are very pleased with
the product and insulation. I will recommend ACI to anyone who asks.

- Jay M. and Cinde J., Spokane, WA

My appointment was at 8am but your staff called and told me the tech was
sick, but some one came around 9am, that was fine. Rob is always very
efficient and professional and he explained the thermostat that I am
interested in, he even went to his truck to show me one. I will buy
one, just not today. You guys/gals are great. Thanks!

- Janet S., Spokane, WA

Good job. I am more than happy with EVERYONE!!

- Sally L. A., Dalton Gardens, ID

The technician was very knowledgeable and fast. I would recommend him any
time.

- Richard A. Spokane, WA

Great Service! Thanks for such competent and helpful staff.

- Courtney S., Veradale, WA

As always Rob did a great job. He’s a credit to the company,
professional and personable, a perfect combination for a service tech.
Thanks for being there!!!

- Maenita N. W., Coeur d’ Alene, ID

Rob is an excellent worker, to the point, does not waste any company
time. You can send Rob back happily in the future. Rob answered many
questions.

- Nancy Jo & Doris C., Spokane, WA

We are very pleased with Rob Lillis. He is very professional and would
appreciate it if he could be our regular service technician.

- Bill J., Coeur d’ Alene, ID

Definitely will recommend ACI, I have been VERY happy with the services we have received.
Thank you!

- Dave & Joan F., Coeur d’ Alene, ID

Rob is a very good repair man and projected the highest standards. I already have recommended ACI to a neighbor! Very pleased! Many Thanks!

- Donald L. S., Colbert, WA

Dean was one of the greatest technicians I have had in my home, if not
the best. Great appearance, nice personality, and did a good job.

- Barbara W., Spokane, WA

Always EXCELLENT service.

- Cordelia S., Spokane, WA

I was impressed that you notified me 2 times to get my FREE inspection,
good thing, it had a leak!

- Carolynn S., Coeur d’ Alene, ID

Our appointment was changed because of illness at your business, but we
were called early and took the afternoon appointment instead. We had a
few inches of snow and none was tracked in as Dean wore things over his
shoes to protect the carpet. He was professional and very
nice. He fixed our furnace, so we have much better air flow and now our
house feels warm at a lower thermostat setting, Thank you for training
your employees how to check out problems on a furnace. We needed help.

- Charles & Glenda D., Spokane, WA

Dean is an exceptional service man and I believe he gives the company
150%. Sorry we are late in returning this, it was over looked.

- Tom & Judy T., Spokane, WA

Dean was awesome. Don’t lose this person. All my future business will
be with you folks! Thanks again!

- Rick T., Post Falls, ID

Dean arrived with enough spare parts and test equipment to repair, test,
and restore my heating system to a safe and reliable unit. Thank you.

- John W. J. Rathdrum, ID

Dean was thorough and efficient; in addition he was knowledgeable and
patiently explained everything to me. I was impressed with his
methodical problem solving and NEATNESS. I know Dean had several
calls before mine and was probably tired and hungry, but he never
complained. I’m an ACI customer for life!

- Suzanne K., Coeur d’ Alene, ID

Travis was a God send to us. Our furnace went out the day we brought my
husband home from the hospital! We were so please to not only get good
service, but to get excellent service. He was very polite, caring,
professional, and gave excellent service.

- Mr. & Mrs. Lou P., Spokane, WA

Jason Roop was Great!

- Don & Connie C., Worley, ID

We would like to take a moment to express our appreciation for your efforts, and the efforts of others at ACI, to solve our furnace and heating problems.

Nothing required you to work with us as you did to resolve our issues, but you did so anyway. And we are convinced that your dedication to improve our situation is uncommon.

We also wish to thank Randy Ashby and Jason Strobel. These young men have integrity, and are honest and courteous. The are quality employees - and the represent ACI exceptionally well.

- Gary & Diane E., Sagle, ID