Dean and his colleague did a very thorough diagnosis of the furnace including vents and condensation drainage Very professional and very knowledgeable of the Trane furnace. Listened to my concerns and...

- Machelle M.

2nd comment - also the service people that you have sent out have always been very professional and courteous...

- Gloria A.

Great...

- Billy P.

Dean was not only prompt and knowledgeable but efficient. A great representative for ACI....

- Carol A.

Dean and Bill were out today to service our heater. They were very friendly and professional....

- Jennifer S.

Rob is an excellent representative of your business, does good work, and gives trustworthy advice....

- Vern W.

Always good service and very informative....

- Florence W.

Rob is an excellent representative of your business, does good work, and gives trustworthy advice....

- Vern W.

Dean was here on Friday 10/19. Very professional and he provides excellent service. He is one of the reason we choose ACI!...

- Lisa J.

The men that came to fix our heating system were very professional, friendly, efficient and quick....

- Julie B.

We have an "unusal" geothermal Heat & AC system. Our orginal installer would not return our calls for service. Your technician (Dean Faias) has learned our system and we are very happy with his ser...

- Logan H.

I set up my maintenance appointment. The technician arrived in a timely manner and inspected my heating unit. He explained my options for a maintenance plan in a positive manner. I signed the order for inspection. Dean was a positive representative for

- Judy A.

Nick serviced our heating system, was very cordial, professional and very courteous. He found the problem, provided the part and did the annual service call on the system. It is another excellent service call from ACI!!

- Marty W.

Rob was right on time, worked quickly, answered all my questions, and even screwed on an access panel that was not part of the job. We have used ACI many tim...

- Thomas L.

Service is always fine....

- Sylvia M.

I couldn't be happier with ACI. Jason Huss spent a lot of time with me both before and after typical hours and helped me make the right decision between repair vs. replacement. Dean then repaired t...

- Mike B.

The technician was running a little late so he called and kept me informed. He was courteous, efficient and wore shoe covers in the house. We have been ACI customers for years and have been very pleas...

- Mary Jo & Robin S.

Very good...

- Linda B.

We recently had the experience to again work with Rob, as he was called in to complete the installtion of our new furnace. He is very professional and service oriented, and we appreciate that so much...

- Lisa J.

Dean did a fine job checking our furnace and makeing sure it was ready for winter. Very professional and knowledgeable about the equipment.

- Bob S.

We were very pleased that the service was fast and the service person was very polite. We will use you again....

- Sharon B.

Dean Fixed a problem with our new furnace, cleaned it up, seemed to to a very good service job...

- George P.

Nick and Randy are both the tops in their field. They are knowledgeable, polite and go beyond the norm. They truly uphold all your old fashioned ideas. A 21 gun salute to them both!!!!!!

- Barbara W.

Excellent service 10/11/12 with technician Nick Sanders....

- Richard B.

Rob is a very good repair man and projected the highest standards.

- Donald L. S., Colbert, WA

I have been a customer for 5 years. They come every 6 months to service our heating and cooling systems. All of the technicians are extremely professional, knowledgable and friendly. They have save...

- Denise T.

Rob Lillis was on time and expained the new service contract well. Also, Rob was cordial and answered my questions regarding the HP and furnace maintenance....

- Stephen A.

You have always provided the highest standard of customer service and care...

- Art Y.

Really like your maintenance service. Dean does an excellent job, is very professional and answers any questions we have....

- Laurel P.

Great! Good, sound advise and great care!...

- Katrena F.

The technician was very knowledgeable and fast. I would recommend him any time.

- Richard A. Spokane, WA

Our appointment was changed because of illness at your business, but we were called early and took the afternoon appointment instead. We had a few inches of snow and none was tracked in as Dean wore things over his shoes to protect the carpet.

- Charles & Glenda D., Spokane, WA

Jeff Goodey did the service on our furnace and air conditioner. He was very good explaining what he fixed, how everything looked and if we had any concerns be sure and call back if problem was still t...

- Dianna P.

Great Service! Thanks for such competent and helpful staff.

- Courtney S., Veradale, WA

9 PM FRIDAY NIGHT. Furnace dies. Called ACI. Dean is our repairman and was here in no time. Ignitor had gone out. We could have had a long cold weekend had it not been for Dean. He is wonderful.

- George F.

Nick is a very friendly and professional technician, who solved all our issues and concerns with our A/C unit during this visit. Hope to have him again on future visits....

- Michael H.

Dean did a great job, was professional, quick, clean, and explained the job clearly....

- Blaine H.

The staff is always courteous and knowledgeable. Dean has been here twice and is a asset to you co.

- Cal H.

Jason Roop was Great!

- Don & Connie C., Worley, ID

Dean is very efficient, reliable, pleasant and quite professional. He arrives does his work, explains what he has done and leaves. We are very pleased with our service.

- Charles P.

Dean was great!...

- Dave H.

Tracy is the best. He is quick to arrive and solves the problem on the first call....

- Bary C.

Always good. My technician Dean Faias is super....

- Jerry M.

Dean did a great job. Nice to deal with. Was kind to put on booties without us asking. Would recommend ACI to family, friends and business associates.

- Johnny A.

Dean was friendly, professional and answered our questions in language we could understand. Our Heater was serviced in the manner we have come to expect from ACI....

- Ike & Linda L.

We have used ACI since we bought our fixer upper 2 years ago for maintenance on the heating system we knew nothing about. Dean has been our technician for 2 of the 3 visits we have requested. Dean is ...

- Todd & Patrice C.

I have bought 3 different units from your company and I have been very satisfied with each unit and the installation....

- Gloria A.

Great service. Thanks...

- Jerry R.

I failed to get the technician's name, but he was prompt and informative. He corrected the problem quickly. Outstanding employee for your company....

- Kent J.

Very professional job, outstanding technician. We are very pleased with the product and insulation. I will recommend ACI to anyone who asks.

- Jay M. and Cinde J., Spokane, WA

We had an excellant experience...

- Gerald D.

It was excellent from start to finish....

- Virginia O.

Dean Faias was wonderful!...

- Mary M.

This week we had our Air Conditioner seviced by ACI. Serviceman did an excellent job as
usual. We Thank You!!...

- Wayne M.

Dean provided the best service we have had. We request that he be scheduled for each/every service call we request. He was the only technician who vacuumed the inside of our furnace in the past 3 ye...

- Carl R.

Definitely will recommend ACI, I have been VERY happy with the services we have received. Thank you!

- Dave & Joan F., Coeur d’ Alene, ID

Always EXCELLENT service.

- Cordelia S., Spokane, WA

I believe Dean was the gentlemen that came out. He was extremly helpful. He took his time and explained what was the problem and showed me what to look for the next time. I will be using your servi...

- Jason J.

Always on time if not early, always courteous and efficient....

- Debra B.

Nick was a very courteous, capable young man. ACI has been servicing our furnace and air conditioner for many years. We are happy with our service....

- Frances T.

Dean, our service rep, is great--he is friendly, efficient and competent--all you can ask for in a service person---he deserves a raise!!!...

- Pete L.

Good job. I am more than happy with EVERYONE!!

- Sally L. A., Dalton Gardens, ID

We are very pleased with Rob Lillis. He is very professional and would appreciate it if he could be our regular service technician.

- Bill J., Coeur d’ Alene, ID

They did a great job fast service....

- Judy P.

Dean is an exceptional service man and I believe he gives the company 150%. Sorry we are late in returning this, it was over looked.

- Tom & Judy T., Spokane, WA

You guys/gals are great. Thanks!

- Janet S., Spokane, WA

Great timing, great service tech.

- Clark A.

Dean was one of the greatest technicians I have had in my home, if not the best. Great appearance, nice personality, and did a good job.

- Barbara W., Spokane, WA

We have always been pleased with ACI. We have purchased both furnaces and air conditioning units from you. We appreciate how the technician who comes is always polite, thorough and he puts on those b...

- Barb K.

Dean arrived with enough spare parts and test equipment to repair, test, and restore my heating system to a safe and reliable unit. Thank you.

- John W. J. Rathdrum, ID

A very nice young gentleman serviced our furnace today. His name is Nick, we would recommend him anytime. A good worker and informative about our furnace....

- Donald M.

Dean Faias came & did an expection/service on my furnace today. Very kind and knowledgeable. We will see you again in the spring. Great Job.

- Lisa S.

Randy Ashby is very professional and a pleasure to work with. After 2+ weeks with our new furnace, we feel that he provided our family with exactly what we needed. Thank you Randy!...

- Lisa J.

We were very pleased with the service Dean gave us. Not only that he introduced us to your service plan. We feel that will be very useful. He also set up an appointment for a free estimate for a tankless water heater. Also when the phone receptionist lea

- Marlin G.

Dean is very helpful, and very nice to deal with. We have always had great and very prompt service with your company.

- Tom M.

Always prompt service. Technician Dean is well informed and courteous. Would not use anyone else. So glad we changed from our other company to service out unit.

- Robert L.

We called and got an appt. when we wanted it. Dean came over, fixed our heater very fast and was so nice. We are very happy with ACI's service. The woman on the phone was very understanding and nice.

- Kevin S.

Fast and excellent...

- Donna L.

Just met Dean today. He is very pleasant and efficient and got the job done quickly. Will have him service our furnace and A/C next time....

- Bob S.

Professional, efficient, and clean - as usual....

- Hans V.

Travis was a God send to us. Our furnace went out the day we brought my husband home from the hospital! We were so please to not only get good service, but to get excellent service. He was very polite, caring, professional, and gave excellent service.

- Mr. & Mrs. Lou P., Spokane, WA

Dean, your service representative is an excellent technician who haas worked on both my A/C unit and furnice. He is always on time. He lets me know what is going on with each unit. He is vry polite an...

- Maxine H.

Dean was very professional and helpful. He explained the issues and gave feedback on the repairs....

- Carlos F.

Dean came out to service our furnace and was friendly, efficient, and oh my gosh wore little booties to keep area clean coming in and out! I'm very impressed and will use your service again when needed. Big thanks!

- Colleen M.

Your representative was Very informed, and found a problem that has been with our furnace for a long time and was able to fix it. He was a very courteous young man and is very professional...

- Sam S.

Dean came out and went above and beyond what he was called to do. I will definitely recommend ACI to my family and friends....

- Sam L.

Dean did an excellent job, once again, with the annual Summer Maintenance. Courteous, efficient, personable and thorough. Can't ask for more than that!...

- Bill & Nancy J.

Dean did a wonderful job. He had the parts in his truck and was exceptionally polite. He even came out after hours. He goes over and above normal servicemen. Thank You Dean for us not freezing....

- George F.

I was very impressed with Dean Faias with his approach to provide natural gas to our new shop. Dean was very professional and explained all of the details for the installation. Dean is truly a great asset to your organization.

- Fred P.

Nothing required you to work with us as you did to resolve our issues, but you did so anyway. And we are convinced that your dedication to improve our situation is uncommon.

- Gary & Diane E., Sagle, ID

My furnace & Heat Pump were purchased from ACI and I have had very good service and a Maintenance Agreement with them for years and have been very satisfied with the service rendered. Keep up the goo...

- VIDELL F. M.

I want to thank you for your excellent and timely service. My Hot Water tank went out on me on a weekend and the entire Team of employees were effecient and rapid response. I have always received excellent service from ACI and will recomment to anyone who

- Yvonne B.

Nike was very polite, friendly, and knowledgeable. He did a great job and would recommend ACI to friends and family....

- Dale P.

As always Rob did a great job. He’s a credit to the company, professional and personable, a perfect combination for a service tech. Thanks for being there!!!

- Maenita N. W., Coeur d’ Alene, ID

Excellent service from both men that were here today 11/15/12. Great job and if we ever need service on any product we now have we will certainly deal with ACI. Thanks....

- Vladimir F.

Service Rep was very professional and nice. I was happy with the service he provided....

- Christie M.

The two technicians that service my HVAC (Dean)and stand-by generator (Tracy)are knowledgeable, always on time and very professional. I look forward to seeing them....

- Ray W.

Very EXCELLENT service. Will recommend ACI to all our friends.

- Charles W.

At the time we had ACI put in a new Furnace and water heater we were pleased. We just had our furnace stop working because we didnt buy maintenance. They came out, fixed the problem and we are now on ...

- Ray N.

Just wanted to say thanks again to Dean and ACI for saving me lots of money this month....

- Lisa F.

Quick and painless. Dean was really helpful. Thanks...

- Brian V.

We bought two heat pump units- we have enjoyed working with your people- all of them are friendly and eager to help. Had a few fixes required and Dean came through today on our upstairs unit and got it repaired and running again!!! He got the problem isol

- Ray R.

My winter check was perfect....

- Cindy H.

Dean was very professional and helpful. He explained the issues and gave feedback on the repairs....

- Carlos F.

I was impressed that you notified me 2 times to get my FREE inspection, good thing, it had a leak!

- Carolynn S., Coeur d’ Alene, ID

Dean was thorough and efficient; in addition he was knowledgeable and patiently explained everything to me. I was impressed with his methodical problem solving and NEATNESS.

- Suzanne K., Coeur d’ Alene, ID

Pleased with service and serviceman.

- Burton C.

Excellent service. was on time and did fast work. Tech was friendly and well informed and answered all my questions and the price was very reasonable....

- John O.

As always, it was excellent!...

- Elizabeth F.

Dean has been our furnace man for a while - he is the best. Dean always explains what he is doing and why. He is very customer focused. Because of Dean we continue to use ACI.

- Doug M.

We had a new Trane furnace installed in the dead of winter (ice & snow all around) and the installation team did a great job. We were so pleased with the job and the ease of installation under such ad...

- Bill J.

Very nice young man, very helpful, and knowledgeable. Answered all my questions....

- Molly C.

We have had terrific experiences with ACI and, in particular, Dean, who performed the service at our home. Dean provides fantastic service before, during and after an appointment. He confirms in advan...

- George R.

Our heating/cooling service tech Dean does a fantastic job - he's generally the tech that services our furnace and AC. He goes above and beyond...I requested that he fix a vent that was not installed properly by the original installation crew and he was h

- Julie E.

Had a problem with our furnace,and it was after hours. My wife called and your Technician Chad was awesome. He found the problem and fixed it (Bad Ignitor). So we got to sleep with HEAT tonight. Thank...

- Richard W.

Dean was very professional and pleasant. He was the person that put our furnace and A/C in. He answered any questions I asked and explained the policy to us. We always pay ahead which makes it very convient. We would definitely recommend ACI to our friend

- Dale P.

Dean was very knowledgeable and courteous he did not enter our home before covering his feet to protect our floors, and he took time to explain why our heater was not working. He replaced the needed p...

- Cheryl S.

The service that we received from ACI was absolutely fabulous. From start to finish the removal and install of our new furnace was seamless. We would choose this company again and recommend them at ...

- Holly B.

Jim was the primary installer of our new Amana furnace. He is a true professional and provides the quality of service we expect when handling our HVAC needs. Individuals like Jim are one of the main...

- Lisa J.

....

- Larry C.

Dean is a professional and reliable guy....

- Mark H.

Very nice and efficient service tech (Dean)...

- Jack M.

Technicians are very professional and courteous. We are very well satisfied with their work.

- Steve F.

Always timely and friendly service....

- Phillip F.

Technician, Dean was professional, knowledgable, and diagnosed our problem. Wouldn't hesitate to call ACI again....

- Karen V.

Dean was awesome. Don’t lose this person. All my future business will be with you folks! Thanks again!

- Rick T., Post Falls, ID

Rob is an excellent worker, to the point, does not waste any company time. You can send Rob back happily in the future. Rob answered many questions.

- Nancy Jo & Doris C., Spokane, WA

Dean did a thorough job of testing out our equipment.

- Jack & Sherrol T.

Dean came on time, was very courteous, very professional and we would love to have him as our permanent representative.

- Daniel T.

Had a problem with my furnance due to repair from another company..Called ACI and they sent a tech out..Dean showed up, was very Professional and Friendly..He even called to tell me he was running abo...

- Reagan D.

I've had ACI or it's affiliates service my home for over 15 years. They have been very prompt on emergency request for furnace repairs and I couldn't be happier with their service.
Dean did a great job putting on an extension to the furnace stack b

- Jerry H.