Serving the greater
Coeur d’Alene & Spokane area

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EMERGENCY SERVICE

800-767-3027

Here's What Our Clients Are Saying

Rob Lillis serviced my gas furnace. He was on time, very pleasant, wore the booties, even though I mentioned it was not necessary since everything was in basement. Answered my question on covering ...

- Helen S.

Great timing, great service tech.

- Clark A.

We have always been pleased with ACI. We have purchased both furnaces and air conditioning units from you. We appreciate how the technician who comes is always polite, thorough and he puts on those b...

- Barb K.

Dean is very helpful, and very nice to deal with. We have always had great and very prompt service with your company.

- Tom M.

I set up my maintenance appointment. The technician arrived in a timely manner and inspected my heating unit. He explained my options for a maintenance plan in a positive manner. I signed the order for inspection. Dean was a positive representative for

- Judy A.

Nick was very friendly and efficient and got the job done correctly and quickly, which was important since we have no other form of heating. He took the time to explain to us what he was doing when I...

- Federico M.

Nick did a great job of solving the problem and it was such a relief. Will be contacting you in the spring for service. God Bless and Merry Christmas....

- nancy m.

Furnace was serviced by Nick. He had a busy day and stayed in contact with me as to when he could reschedule to come out. We are very satisfied with the work performed.

Flo Wood...

- Florence W.

The job looks great and was done in a timely manner with no muss, no fuss....

- Richard S.

a good experience. everyone did a great job....

- al g.

Always timely and friendly service....

- Phillip F.

Nick arrived early in the time frame made for us. He was very professional and knowledgeable and courteous. He gave good customer service....

- Maxine H.

Great Service! Thanks for such competent and helpful staff.

- Courtney S., Veradale, WA

Nick was a very polite young man. He told me what he did, suggested replacing the humidifier, & overall seemed very knowledgeable....

- Barbara P.

Needed a new water heater installed as soon as possible. Excellent customer service from everyone from ACI. Jeff arrived within 45 minutes after I called to check the problem. Jason was out shortly af...

- Bill M.

The staff is always courteous and knowledgeable. Dean has been here twice and is a asset to you co.

- Cal H.

Jim was the primary installer of our new Amana furnace. He is a true professional and provides the quality of service we expect when handling our HVAC needs. Individuals like Jim are one of the main...

- Lisa J.

EXCELLENT. TECH FOUND PROBLEM VERY QUICKLY-ABOUT 15 MIN. OTHER CO'S TECH WAS AT MY HOME FOR 3 HRS. AND NEVER FOUND IT. THANKS!...

- JOELLEN P.

I was very satisfied with the work Nick did today. He explained what he had done. He was on time and went about the work very efficiently. We appreciate the good service.
Thank you.

- William l.

Service Rep was very professional and nice. I was happy with the service he provided....

- Christie M.

Rob was right on time, worked quickly, answered all my questions, and even screwed on an access panel that was not part of the job. We have used ACI many tim...

- Thomas L.

My technician this morning, Daniel, was prompt, courteous and efficient. He did a great job...

- Jerry m.

Jason Roop was Great!

- Don & Connie C., Worley, ID

Quick and painless. Dean was really helpful. Thanks...

- Brian V.

Nick was very friendly and worked efficiently....

- kayla m.

Really like your maintenance service. Dean does an excellent job, is very professional and answers any questions we have....

- Laurel P.

I've had ACI or it's affiliates service my home for over 15 years. They have been very prompt on emergency request for furnace repairs and I couldn't be happier with their service.
Dean did a great job putting on an extension to the furnace stack b

- Jerry H.

Dean was friendly, professional and answered our questions in language we could understand. Our Heater was serviced in the manner we have come to expect from ACI....

- Ike & Linda L.

Tracy is the best. He is quick to arrive and solves the problem on the first call....

- Bary C.

I was very pleased with the service, on time arrival and the knowledgeable technician named Daniel "Dan". Very thorough, quick, professional service, informative, and friendly. I definitely recommen...

- Nina N.

Had a problem with our furnace,and it was after hours. My wife called and your Technician Chad was awesome. He found the problem and fixed it (Bad Ignitor). So we got to sleep with HEAT tonight. Thank...

- Richard W.

Dean was very professional and quickly determined the problem. Very good technician....

- David W.

Dean was here on Friday 10/19. Very professional and he provides excellent service. He is one of the reason we choose ACI!...

- Lisa J.

Nick did an excellent job--very professional--explained what was needed....

- Jim M.

The technicians have alway been courteous & knowledgable. Dean is especially one of my favorites...

- Barbara P.

Just met Dean today. He is very pleasant and efficient and got the job done quickly. Will have him service our furnace and A/C next time....

- Bob S.

The men who did the tankless water install were very professional and efficient. thanks for sending them on the job. The employee name is Marcus....

- Marlin G.

Very good...

- Linda B.

Nick has been over to our house on two service calls and has been on time and has fixed our problems every time!...

- Jack P.

Had ACI install a new Trane furnace and air
conditioner....

- Tom C.

Jason was professional and easy to understand. Installers were respectful of our home and gave us good instructions and answered all of our questions....

- Cherie S.

Nick was very polite and helpful. He arrived during the time window and called prior to arrival as I had requested. He wore booties over his shoes so he didn't leave a mess. A breath of fresh air. Ke...

- Jennifer P.

Pleased with service and serviceman.

- Burton C.

It was excellent from start to finish....

- Virginia O.

Very professional job, outstanding technician. We are very pleased with the product and insulation. I will recommend ACI to anyone who asks.

- Jay M. and Cinde J., Spokane, WA

Nick was on time,courteous and very efficient. He completed all required furnace tests in a minimum of time and thoroughly explained his findings to my satisfaction.Thanks,Nick!...

- Chris C.

As always, scheduling my semi-annual maintenance inspection is easy to do, and the technician (Dean Faias) is always on time. He is always pleasant, does a great job. I feel like having him view our...

- Robert R.

The service that we received from ACI was absolutely fabulous. From start to finish the removal and install of our new furnace was seamless. We would choose this company again and recommend them at ...

- Holly B.

I've had 15 years of very competent service on my gas furnace -- reliable, flexible, courteous. Can't ask for anything more....

- Lyn M.

As always, it was excellent!...

- Elizabeth F.

Perfect service by Dean again today (6-3-13) and has been since 2003 THANKS...

- Dotty G.

My family recently purchased a new, high effeciency furnace from ACI. We decided to purchase through ACI based on the professional manner in which Randy Ashby submitted ACI's bid, the precision in w...

- Robb B.

We have an "unusal" geothermal Heat & AC system. Our orginal installer would not return our calls for service. Your technician (Dean Faias) has learned our system and we are very happy with his ser...

- Logan H.

Routine service for the winter - efficient as always....

- Hans V.

Very good, did a great job...

- Robert C.

Randy Ashby is very professional and a pleasure to work with. After 2+ weeks with our new furnace, we feel that he provided our family with exactly what we needed. Thank you Randy!...

- Lisa J.

Excellent service 10/11/12 with technician Nick Sanders....

- Richard B.

Dean came out and identified the problem within the first few minutes--he replaced the faulty switch and presto, the heat went back on--he is a great service person--personable and knowledgeable--he d...

- Pete L.

This is the 2nd time Daniel has been here. He really seems to know his trade and is very helpful in explaining problems. He is an asset to your Company.
Thank You…..Dave Lemm...

- DAVID L.

We had an excellant experience...

- Gerald D.

Dean was awesome. Don’t lose this person. All my future business will be with you folks! Thanks again!

- Rick T., Post Falls, ID

Everyone at ACI treated us excellent. I would recommend ACI to anyone and feel confident they would be taken care of. JR...

- Jason R.

2nd comment - also the service people that you have sent out have always been very professional and courteous...

- Gloria A.

Dan Kaurin was very thorough and did a great job...

- Bill A.

Dean was very professional and pleasant. He was the person that put our furnace and A/C in. He answered any questions I asked and explained the policy to us. We always pay ahead which makes it very convient. We would definitely recommend ACI to our friend

- Dale P.

Excellent service from both men that were here today 11/15/12. Great job and if we ever need service on any product we now have we will certainly deal with ACI. Thanks....

- Vladimir F.

Dean was efficient, fast and friendly....

- ROBERT H.

As always Rob did a great job. He’s a credit to the company, professional and personable, a perfect combination for a service tech. Thanks for being there!!!

- Maenita N. W., Coeur d’ Alene, ID

Nick did our annual furnace check this AM. He was on time, curious and polite. He did a reat job....

- Arend D.

Very good.
I am very pleased with both ACI Northwest and Dan....

- James I.

Nick was thorough and very professional.
...

- Chris G.

Both Nick (10-15-13 and Dean (10/17/13) are wonderful customer service Techs for your company Thanks Again ACI Mike S....

- Michael S.

Dean did a wonderful job. He had the parts in his truck and was exceptionally polite. He even came out after hours. He goes over and above normal servicemen. Thank You Dean for us not freezing....

- George F.

Dean came into our new business to service the equipment that has been at this location prior to us purchasing the building. He was awesome! Dean Faias is truly an asset to your company. Keep up th...

- Janet P.

Dean did a thorough job of testing out our equipment.

- Jack & Sherrol T.

Dean is a professional and reliable guy....

- Mark H.

Just wanted to say thanks again to Dean and ACI for saving me lots of money this month....

- Lisa F.

Nick and Randy are both the tops in their field. They are knowledgeable, polite and go beyond the norm. They truly uphold all your old fashioned ideas. A 21 gun salute to them both!!!!!!

- Barbara W.

Excellent Job,professionally done. I am very pleased with the job and the product...

- Terry F.

Very happy with the service Dean did for me and will be using again if there is ever any need....

- Laurie A.

The guys were professional, friendly and helpful especially when explaining our new cooling system. Would definitely recommend ACI to friends....

- Johna N.

Nick, was my tech, he tuneup my rental property on Sweet River Drive In Coeur d Alene. He was right on time,He called me from Cheney and said he would be approx. One hour ten minutes. he was within 2-...

- Mike P.

Dean came out to service our furnace and was friendly, efficient, and oh my gosh wore little booties to keep area clean coming in and out! I'm very impressed and will use your service again when needed. Big thanks!

- Colleen M.

Nothing required you to work with us as you did to resolve our issues, but you did so anyway. And we are convinced that your dedication to improve our situation is uncommon.

- Gary & Diane E., Sagle, ID

Nick did an excellent job, allowed me to watch and explained things when I asked. Very professional...

- Linda B.

We have used ACI since we bought our fixer upper 2 years ago for maintenance on the heating system we knew nothing about. Dean has been our technician for 2 of the 3 visits we have requested. Dean is ...

- Todd & Patrice C.

Always EXCELLENT service.

- Cordelia S., Spokane, WA

Excellent...

- Linda L.

Dean was on time and very detailed. He was able to answered all my question. Excellent Job!

Thanks,
-KC...

- Kevin C.

Dean was very knowledgeable and courteous he did not enter our home before covering his feet to protect our floors, and he took time to explain why our heater was not working. He replaced the needed p...

- Cheryl S.

dan friendly courteous efficiant nice man, appears to be very good tech....

- roger b.

Once again Dean solved our problem- he is absolutley one of the very best we have dealt with-extremely knowledgeable, friendly manner- you are very lucky to have him...

- ray r.

We had excellent service from Dan. He was polite and friendly and did a great job doing our annual service. He also renewed our yearly maintenance. We were very happy . We would definitely recommend ...

- HARRY R.

Nick came out to help us with our gas fireplace. He was polite and respectful. A delight to work with and a great representation of your organization. Also appreciate that you hired a vet....

- Tracey T.

Nick was very nice and provided great service....

- John B.

Dan arrived at our home on time, put on his booties and went to work. He did a thorough job . We are very well satisfied....

- Steve F.

I was impressed that you notified me 2 times to get my FREE inspection, good thing, it had a leak!

- Carolynn S., Coeur d’ Alene, ID

Daniel was both friendly and professional. He called before coming out and was right on time. Excellent!...

- Bill J.

Nick was professional and responsive when performing maintenance on furnace and repairing a prblem in my instand hot water hearers.
Jerry Gutman...

- Jerry G.

Dean has been our furnace man for a while - he is the best. Dean always explains what he is doing and why. He is very customer focused. Because of Dean we continue to use ACI.

- Doug M.

Dan came and inspected my heating system. He was very polite, efficient, and even covered his feet before walking through the house to access the equipment....

- Karen L.

Nick was very professional and easy to work with....

- Florence K.

Dean was Great!!! He was very efficient at answering my questions and still working at hiss normal high rate of action. He was totally knowledgeable about the old and new coolent that the E.P.A. has mandated so I will gat another service before they take

- Larry A.

I called ACI and met Dean who I liked right away.

- Ian M.

Dean was very nice and did an excellant job. I would recommend this company highly....

- Joan D.

The worker was very pleasant and professional. Went right to work and finished in a timely manner....

- Jennifer S.

Thank you to Dan for being on time, doing a great job, and being very personable. Thanks ACI. Haven't had a bad technician yet :)...

- Stacey H.

You guys/gals are great. Thanks!

- Janet S., Spokane, WA

Rob was EXCELLENT! Really nice man, very efficient and knowledgeable. Would recommend him to train other service personnel.

- Mark M.

Dean came to do our spring maintence work and we are always very pleased with his work. He is always very thorough. We request him verytime....

- John W.

Rob is an excellent representative of your business, does good work, and gives trustworthy advice....

- Vern W.

It was great. Tech arrived on time, did a thorough job and resolved the problem....

- Rob W.

Good job. I am more than happy with EVERYONE!!

- Sally L. A., Dalton Gardens, ID

Great service. Thanks...

- Jerry R.

Rob is an excellent worker, to the point, does not waste any company time. You can send Rob back happily in the future. Rob answered many questions.

- Nancy Jo & Doris C., Spokane, WA

Dan was very pleasant, answered all my questions and was very thorough servicing our Trane heat pump.

- Drew W.

Nick did a great job in inspecting my AC system. Send a former soldier/marine anytime....

- Jerry M.

Nick did a great job. He was very professional, courteous, informative and efficient....

- Greg A.

Nick did a great job fixing our new furnace. He wasn't afraid to consult with others in you company about the multiple symptoms he was finding. This helped him complete the job in a timely fashion....

- Gerald H.

Nick was great!!...

- Bruce V.

Dean is very efficient, reliable, pleasant and quite professional. He arrives does his work, explains what he has done and leaves. We are very pleased with our service.

- Charles P.

Dean was thorough and efficient; in addition he was knowledgeable and patiently explained everything to me. I was impressed with his methodical problem solving and NEATNESS.

- Suzanne K., Coeur d’ Alene, ID

I couldn't be happier with ACI. Jason Huss spent a lot of time with me both before and after typical hours and helped me make the right decision between repair vs. replacement. Dean then repaired t...

- Mike B.

Daniel did an excellent job. He arrived on time and didn't dawdle which allowed us to leave on time for my husband's dialysis appointment. I would recommend you company to my friends. Thanks and ...

- Carol Y.

The technician was running a little late so he called and kept me informed. He was courteous, efficient and wore shoe covers in the house. We have been ACI customers for years and have been very pleas...

- Mary Jo & Robin S.

Dan was the service tech and the job was completed in a timely manner to our satisfaction. Turns out he is the first service tech to ask when/if the batteries had been replaced in the thermostat!...

- Julie E.

Our appointment was changed because of illness at your business, but we were called early and took the afternoon appointment instead. We had a few inches of snow and none was tracked in as Dean wore things over his shoes to protect the carpet.

- Charles & Glenda D., Spokane, WA

Very satisfied and happy with service and Dean my technician was very pleasant to work with. Will continue to use....

- Laurie A.

Nick was my service tech. He was very thorough with diagnosis of our problem and carefully checked the replacement unit...found a defective product and ordered another unit. Very good tech....

- William D.

Our appointement for a furnace check-out and service was on 9 November 2012. Rob the service tech, was conscientious and courteous (shoe booties, polite, knowleagable, and humorous!). He was most effi...

- James D.

My winter check was perfect....

- Cindy H.

DEAN WONDERFUL!!!! He such a pro and very nice and kind....

- Sandra D.

Serviceman was on time and efficient. Great service!...

- Sandra O.

Jeff Goodey did the service on our furnace and air conditioner. He was very good explaining what he fixed, how everything looked and if we had any concerns be sure and call back if problem was still t...

- Dianna P.

Nick did a super job in in getting our furnace ready for winter.He found a part on the furnace that had to be replaced and he was speedy in the replacement Overall Nick wsa excellant....

- Gerald D.

Dean did a fine job checking our furnace and makeing sure it was ready for winter. Very professional and knowledgeable about the equipment.

- Bob S.

Dean has been my service tech and he is very thorough, very polite. Your company shines with him representing you...

- Dwight C.

Definitely will recommend ACI, I have been VERY happy with the services we have received. Thank you!

- Dave & Joan F., Coeur d’ Alene, ID

Dean came out and went above and beyond what he was called to do. I will definitely recommend ACI to my family and friends....

- Sam L.

We needed to have ACI come out on Friday in the worst weather to check on our furnace that was emitting the nastiest of odors. It was close to 2pm and the roads were not the best. Jason made the tri...

- Carol J.

We really like Dean as he was very good and checked everything. He is very polite and explains things well. Thank Dean for us as I am later on getting this in to you at ACI....

- Shirley and Tim Z.

Wonderful. Jeff was informative and courteous as well as very knowledgeable....

- Debbie M.

Rob Lillis was on time and expained the new service contract well. Also, Rob was cordial and answered my questions regarding the HP and furnace maintenance....

- Stephen A.

The technician that you sent was very very through. I am very pleased and I feel that my furnace is in excellent shape going into the winter....

- Barbara S.

Great...

- Billy P.

Dean was one of the greatest technicians I have had in my home, if not the best. Great appearance, nice personality, and did a good job.

- Barbara W., Spokane, WA

Dean arrived with enough spare parts and test equipment to repair, test, and restore my heating system to a safe and reliable unit. Thank you.

- John W. J. Rathdrum, ID

The technician was very knowledgeable and fast. I would recommend him any time.

- Richard A. Spokane, WA

Excellent service. was on time and did fast work. Tech was friendly and well informed and answered all my questions and the price was very reasonable....

- John O.

Nick gave our furnace a check for any issues, and was very professional. He completed the job quickly and gave a clear explaination....

- Ger M.

I believe Dean was the gentlemen that came out. He was extremly helpful. He took his time and explained what was the problem and showed me what to look for the next time. I will be using your servi...

- Jason J.

very very good,pleasant and professional....

- ken v.

Travis was a God send to us. Our furnace went out the day we brought my husband home from the hospital! We were so please to not only get good service, but to get excellent service. He was very polite, caring, professional, and gave excellent service.

- Mr. & Mrs. Lou P., Spokane, WA

My husband and I own the Suntree Rv Park and love the technicians at ACI. The employees have gone above and beyond GREAT. We purchased a tankless water heater a few years ago and they have been so hel...

- Marcy C.

Service is always fine....

- Sylvia M.

Dean, our service rep, is great--he is friendly, efficient and competent--all you can ask for in a service person---he deserves a raise!!!...

- Pete L.

Rob is an excellent representative of your business, does good work, and gives trustworthy advice....

- Vern W.

Great job ACI. Thank you!!!!...

- Michelle L.

We are very pleased with Rob Lillis. He is very professional and would appreciate it if he could be our regular service technician.

- Bill J., Coeur d’ Alene, ID

Nick was quick and very professional. Please be sure to put him down as service person for future services....

- Bob S.

Tracy was GREAT!!! He was very professional and a pleasure to work with. I will definitely call again....

- Amy R.

At the time we had ACI put in a new Furnace and water heater we were pleased. We just had our furnace stop working because we didnt buy maintenance. They came out, fixed the problem and we are now on ...

- Ray N.

Dean came in and fixed our problem in about an hour. He did a great job....

- David R.

Very nice and efficient service tech (Dean)...

- Jack M.

very polite and informative service person...

- robert r.

I have always been very satisfied with the sevice people you have working with your company.
I have an intermitant no start on my furnace. Turning it off and back on it restarts normally. I...

- gerald h.

Daniel was very courteous, thorough and professional. Solved our issue in no time....

- Paul A.

Dean is very nice and respectful. He asked if we had any concerns or questions and explained things thoroughly. He was very prompt and friendly. I enjoy seeing him every 6 months....

- Linda S.

Dean Faias was wonderful!...

- Mary M.

Dean Faias came & did an expection/service on my furnace today. Very kind and knowledgeable. We will see you again in the spring. Great Job.

- Lisa S.

Rob is a very good repair man and projected the highest standards.

- Donald L. S., Colbert, WA

Thank you so much for getting my waterless hot tank in so fast.. 5 min shower with the old tank was not fun. Thank to Jason for making it happen to fast.. and for Jim and Rob for the clean install and...

- Wendy G.

Today Dean came out to address our issues with our furnace. He was extremely competent, timely and courteous. It took him only an hour to fix what yesterday's guy did in 5 hrs:)...

- Patty P.

Dean, your service representative is an excellent technician who haas worked on both my A/C unit and furnice. He is always on time. He lets me know what is going on with each unit. He is vry polite an...

- Maxine H.

Dean came on time, was very courteous, very professional and we would love to have him as our permanent representative.

- Daniel T.

Very good service. The technician was friendly and answered all my questions....

- Lois H.

Nick was here this morning to service our heating system. He was very effioient and completed the tasks in a short time....

- Keslar R.

Technician, Dean was professional, knowledgable, and diagnosed our problem. Wouldn't hesitate to call ACI again....

- Karen V.

Dean is an exceptional service man and I believe he gives the company 150%. Sorry we are late in returning this, it was over looked.

- Tom & Judy T., Spokane, WA

Nick, was a great tech. He answered all my questions and provide addtionial infomation and contact name and number for the mini split system.Thanks, Nick great job!!!...

- Mike P.

Always prompt service. Technician Dean is well informed and courteous. Would not use anyone else. So glad we changed from our other company to service out unit.

- Robert L.

Nick showed up right on time and performed the furnace maintenance quickly. In the spring an ACI tech will perform maintenance on the air conditioner....

- Frances T.

We were very pleased with the service Dean gave us. Not only that he introduced us to your service plan. We feel that will be very useful. He also set up an appointment for a free estimate for a tankless water heater. Also when the phone receptionist lea

- Marlin G.

your company stepped up and handled whatever situation that occurred, professionally...

- michael h.

Nick was my technician. He did a great job. Any questions I had he answered fully. Told me everything he was doing while servicing my furnace. He was very pleasant, and didn't mind when my pugs jump...

- Erin R.

Nick was here this morning for some service that we requested. He remembered being here a few months ago, asked how everything was since then. He is truly an asset to your company!...

- Scott A.

Dean was not only prompt and knowledgeable but efficient. A great representative for ACI....

- Carol A.

Nick just completed the fall service of our heating system. Professional and very personable. Answered my questions
I have used ACI at our previous home in Hayden and was very satisfied. Always...

- Rich K.

....

- Larry C.

Nike was very polite, friendly, and knowledgeable. He did a great job and would recommend ACI to friends and family....

- Dale P.

Nick was fantastic! Very professional, friendly, and helpful. He was able to find the problem and replace the new part in a timely manner. We are now warm again!...

- Andrew S.

Fast and excellent...

- Donna L.

dean is the best service tech ever. Courteous,knowledgeable. Thanks for letting him come and service our unit, even though he is only by special request. He is a great example of your compamy....

- Bob L.

We recently had the experience to again work with Rob, as he was called in to complete the installtion of our new furnace. He is very professional and service oriented, and we appreciate that so much...

- Lisa J.

Daniel was prompt, courteous and serviced our heat pump system efficiently...

- Kendrick B.

Very good. The tec kept at it until he figured out the problem. It was in the origional ins and setup....

- david h.

Very EXCELLENT service. Will recommend ACI to all our friends.

- Charles W.

Dean provided the best service we have had. We request that he be scheduled for each/every service call we request. He was the only technician who vacuumed the inside of our furnace in the past 3 ye...

- Carl R.

They did a really good job. We were really pleased.

- Teri S.

Dean and Bill were out today to service our heater. They were very friendly and professional....

- Jennifer S.

DAN CAME OUT TO SERVICE OUR FURNACE ON 12/6 HE DID A GREAT JOB. WE ARE VERY HAPPY WITH YOUR SERVICE AND HAVE USED YOUR SERVICE FOR MANY YEARS....

- michael m.

Dean Fixed a problem with our new furnace, cleaned it up, seemed to to a very good service job...

- George P.

Technicians are very professional and courteous. We are very well satisfied with their work.

- Steve F.

We called and got an appt. when we wanted it. Dean came over, fixed our heater very fast and was so nice. We are very happy with ACI's service. The woman on the phone was very understanding and nice.

- Kevin S.

Tracy Cruickshank installed a new attic fan, and wired a on-off switchfor the fan. He was fast, efficient, and courteous. He rates at the top of the scale in my estimation....

- Jean F.

Dean came out and did a great job determining the issues with our furnace. Thanks!...

- Nick S.

It's always great! The techs are professional and quick! If there is a problem (happened only once) they take the time to explain and show the old part. I love ACI and am grateful I have peace of min...

- Debra B.

My hot water heater died and after several calls to other businesses with voice mail and no return response, I called ACI who answered immediately and scheduled someone to come out the same day. All m...

- Sandra W.

A very nice young gentleman serviced our furnace today. His name is Nick, we would recommend him anytime. A good worker and informative about our furnace....

- Donald M.

Dean was very professional and helpful. He explained the issues and gave feedback on the repairs....

- Carlos F.

Dean did a great job. Nice to deal with. Was kind to put on booties without us asking. Would recommend ACI to family, friends and business associates.

- Johnny A.

Always good service and very informative....

- Florence W.

Jim and Rob did an excellent job installing our new furnance and heat pump. They were on time and were very professional during the whole experience. When any of them, or their team would come into t...

- William W.

Professional, efficient, and clean - as usual....

- Hans V.

Dean was here for the regular fall service and, as in the past, we are very happy with his help keeping our furnance working well. He is always courteous and professional, and very efficient at resolv...

- Valentin P.

ACI has maintained our furnace for the past 3 years and are now getting ready to install a new furnace....

- Don L.

Always on time if not early, always courteous and efficient....

- Debra B.

Very nice young man, very helpful, and knowledgeable. Answered all my questions....

- Molly C.

Service person, Nick, was friendly and seemed to be thorough. He took time to explain everything....

- Kittie B.

The guys were prompt, courteous, and did a great job.

- Justin W.

AWESOME! Dean was very professional, knowledgeable, and cordial....

- Eric B.

Very professional, took time to explain to us everything we need to know about our new heater & AC. Hauled away old unit and cleaned up.

- Colin M.

I was totally happy with the work performed... The Service persons that handled the install answered all my concerns and were very respectful and polite.....

- Ben O.

I want to thank you for your excellent and timely service. My Hot Water tank went out on me on a weekend and the entire Team of employees were effecient and rapid response. I have always received excellent service from ACI and will recomment to anyone who

- Yvonne B.

Dean was our tech and he did a great job in explaining the service process and helped in answering any questions I had....

- John K.

My furnace & Heat Pump were purchased from ACI and I have had very good service and a Maintenance Agreement with them for years and have been very satisfied with the service rendered. Keep up the goo...

- VIDELL F. M.

They did a great job fast service....

- Judy P.

It was a delightful experience!! the workers arrived on time and left on time--when all of the work was done. They talked me thru the Experience of getting a new Heater and Air conditioning unit an...

- Bruce V.

We were very pleased that the service was fast and the service person was very polite. We will use you again....

- Sharon B.

Nick did a great job....

- suzanne k.

Dean was great!...

- Dave H.

Good...

- Everett P.

Nick was a very nice young man. He seemed to know what he was doing. He got right in and did the job that needed to be done. He also addressed and answered any question that was asked....

- Patricia C.

Nick was professional, friendly, on schedule,and explained the situation clearly.
...

- Margaret H.

Outstanding, on time, professional, courteous...

- Chuck W.

Daniel was on time, very courteous, and knowledgeable about my "older" heat pump unit. I appreciate ACI's service over the years to keep my furnace and heat pump running smoothly....

- Linda P.

Dean was very helpful in adjusting our settings and explaining unit to us after our call. Jason just stopped by to se if we were still happy
Customer service is excellent....

- Cherie S.

Rob did a great job.I was very happy with the service I received....

- Linda G.

Daniel Kaurin serviced our furnace quickly and professionally. He was very nice and thorough. We've always had good service and if we had a concern it was addressed immediately....

- William O.

Most Excellent. Rob & Tracy were great....

- Luke B.

When our furnace stopped, a technician was here in a few hours. Jim installed our new furnace a few days later. He used to be our yearly guy before he went to installation so we were happy he was th...

- Kandace R.

Dan was here on Sunday to a very cold house, with in minutes he had the heater up and running. My experience with ACI Northwest over many years has never been anything but a pleasure. Thanks again Dan...

- Ruth S.

Always good. My technician Dean Faias is super....

- Jerry M.

Dean has serviced our home heating & air conditioning for many years. Don't lose him...
you'll lose us!!! Always professional and asks if there is anything he can do to help with ANYTHING!!...

- Betty H.

Dean did an outstanding Job for us At the USFS Fire shop !!!!...

- Rodney W.

9 PM FRIDAY NIGHT. Furnace dies. Called ACI. Dean is our repairman and was here in no time. Ignitor had gone out. We could have had a long cold weekend had it not been for Dean. He is wonderful.

- George F.

We were referred to ACI by American Home Shield. I am so happy this is the company they paired us with. Tracey has been to our home 3 times to fix our electric heater and was wonderful each time. We h...

- Kelsi H.

We had a new Trane furnace installed in the dead of winter (ice & snow all around) and the installation team did a great job. We were so pleased with the job and the ease of installation under such ad...

- Bill J.

Dean did a great job, was professional, quick, clean, and explained the job clearly....

- Blaine H.

I have bought 3 different units from your company and I have been very satisfied with each unit and the installation....

- Gloria A.

ACI did an excellent job on servicing our air conditioning unit. Would Recommend to anybody who appreciates great service....

- Jason S.

I failed to get the technician's name, but he was prompt and informative. He corrected the problem quickly. Outstanding employee for your company....

- Kent J.

The men that came to fix our heating system were very professional, friendly, efficient and quick....

- Julie B.

My experience started very well with ACI from the time of my bid. The technicians were prompt, professional, and incredibly knowledgeable in their respective trades. Rob/Heath are two guys I would ...

- Ken D.

I had a estimate and install for central air. All three members of your company who assisted me in getting central air were very professional. They did their job in a very timely manner. They cleaned ...

- Chris T.

We have always had great service....

- Patti E.

Fast, friendly, professional, and reasonable rates....

- Kara H.

Rob Lillis and Heath Hill just left my house after installing an A/C. They were both very friendly, professional, and extremely helpful by answering questions. They were neat and cleaned up everythi...

- Reg B.

Nick was a very courteous, capable young man. ACI has been servicing our furnace and air conditioner for many years. We are happy with our service....

- Frances T.

Nick is always so polite and pleasant...

- tawni s.

I have been a customer for 5 years. They come every 6 months to service our heating and cooling systems. All of the technicians are extremely professional, knowledgable and friendly. They have save...

- Denise T.

This week we had our Air Conditioner seviced by ACI. Serviceman did an excellent job as
usual. We Thank You!!...

- Wayne M.

We had are heater service today the service was excellent. Are techican Nick was very polite very professnal....

- Ron O.

I have had nothing less than wonderful service. From diagnosing my 2 heater problems. To installing the replacements. Fast, knowledgable and very professional. Thank you....

- Mark B.

The two technicians that service my HVAC (Dean)and stand-by generator (Tracy)are knowledgeable, always on time and very professional. I look forward to seeing them....

- Ray W.

We bought two heat pump units- we have enjoyed working with your people- all of them are friendly and eager to help. Had a few fixes required and Dean came through today on our upstairs unit and got it repaired and running again!!! He got the problem isol

- Ray R.

Nick serviced my furnace today and I was very satisfied. He is taking one of my concerns back to his supervisor and said ACI would be calling me. Thanks...

- Teri R.

Dean was excellent. He quickly solved our heating issues and explained everything clearly....

- Margaret K.

Nick serviced our heating system, was very cordial, professional and very courteous. He found the problem, provided the part and did the annual service call on the system. It is another excellent service call from ACI!!

- Marty W.

Excellent fall inspection from Rob Lillis. Thanks!...

- Michael H.

I was very impressed with Dean Faias with his approach to provide natural gas to our new shop. Dean was very professional and explained all of the details for the installation. Dean is truly a great asset to your organization.

- Fred P.

Nick is a very friendly and professional technician, who solved all our issues and concerns with our A/C unit during this visit. Hope to have him again on future visits....

- Michael H.

We have had terrific experiences with ACI and, in particular, Dean, who performed the service at our home. Dean provides fantastic service before, during and after an appointment. He confirms in advan...

- George R.

Your representative was Very informed, and found a problem that has been with our furnace for a long time and was able to fix it. He was a very courteous young man and is very professional...

- Sam S.

I am pleased with the service I got. It was prompt and professional. Thank you very much Dean.
Jim Price...

- James P.

Nick is an excellent technician, solved problem, quickly had us back in operation...

- louis k.

You have always provided the highest standard of customer service and care...

- Art Y.

Had a problem with my furnance due to repair from another company..Called ACI and they sent a tech out..Dean showed up, was very Professional and Friendly..He even called to tell me he was running abo...

- Reagan D.

Dean and his colleague did a very thorough diagnosis of the furnace including vents and condensation drainage Very professional and very knowledgeable of the Trane furnace. Listened to my concerns and...

- Machelle M.

We are so absolutely thrilled with our experienced with your company from the first step through the final steps. Everyone in your company has a customer satisfaction they are there to help you throu...

- Wm & Pamela G.

Our heating/cooling service tech Dean does a fantastic job - he's generally the tech that services our furnace and AC. He goes above and beyond...I requested that he fix a vent that was not installed properly by the original installation crew and he was h

- Julie E.

Just wanted to thank Daniel at ACI he was great, explained everything upfront and brought us 2 space heaters to keep us warm until our part that was ordered came in. Thank you Daniel for honoring my ...

- Bertie J.

My technician, Dan, was very professional and friendly. He arrived punctually and didn't require any help from me, even though my furnace area isn't an easy place to work.
Over the years yo...

- Lyn M.

Tracey has been working on my PSB Branches since I took over for PSB. He has alway been good with the equipment, clients and customers of the bank. He never hesitates to try save the bank money by pre...

- Eric B.

Great! Good, sound advise and great care!...

- Katrena F.

Was the Fall heating check. Arrived on time. Answered all questions. Good job overall...

- John K.

Positive, informative staff, personable and met their deadlines, follow up has been good thus far - Rob Heath has been great to work with....

- Kenny B.

Thank you guys so much, Jim and Rob were outstanding. They were very clean and did their jobs very efficiently, and were ahead of schedule! Thank you for keeping us cool this summer....

- skyler a.

Dean did an excellent job, once again, with the annual Summer Maintenance. Courteous, efficient, personable and thorough. Can't ask for more than that!...

- Bill & Nancy J.

Dean was very professional and helpful. He explained the issues and gave feedback on the repairs....

- Carlos F.

excellent...

- Burton C.

Rob and his partner were soo nice and friendly. Very professional and did a fast job. I couldn't be more pleased. Thank for the great service guys!!...

- Lori M.

I appreciated Marina's call to let me know that Nick was delayed and would be here soon. Nick was professional and helpful in doing routine furnace maintenance and in securing new filters that are so...

- Candy C.

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ACI Northwest, Inc. is a BBB Accredited Business. Click for the BBB Business Review of this Air conditioning & Heating Contractors - Residential in Dalton Gdns ID

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ACI Northwest is the premier heating & cooling company in the greater Coeur d’Alene & Spokane area. With more than 85 years of experience, we provide our customers with total home comfort and complete peace of mind. We do this through our commitment to professionalism and with a written unconditional one–year money–back satisfaction guarantee on all our residential installations.

ACI excels at designing, installing and servicing heating and air conditioning equipment. From Idaho to Washington and Montana, no one delivers on the job like ACI Northwest. Call us today.