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Service Dispatcher

Pay Scale:

$17 - $20 DOE hrly. 

Job Type:

Full-time

Number of hires for this role:  

 1-Current Openings

Benefits:
  • Paid Medical insurance for Employee

  • Two types of programs HSA & PPO

  • Dental insurance

  • Vision insurance

  • Paid time off (PTO) based on hours worked

  • Paid Holidays

  • Life insurance policy paid by ACI

  • Yearly Profit Sharing

  • Flexible scheduling for unpaid time off 

  • ACI helps pay for schooling

  • All Schooling cost to employee can be reimbursed 

Schedule:
  • 8 Hour shifts

  • Monday thru Friday  8 to 5 Daily

Job Description:

A dispatcher organizes service calls so that an HVAC technician is sent to a variety of locations in a timely manner. This professional must have or the willingness to learn knowledge of HVAC services in order to translate the needs of the customer to the technician and vice versa. However, the main duty of the HVAC dispatcher is to maintain the work schedules for field technicians and assure that all customer commitments are met.

In addition, a dispatcher is responsible for providing logistical support to technicians and communicating with both fellow employees and customers. Dispatchers are ultimately responsible for informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion. In order to do this, a dispatcher must be able to match each available technician to a job based on that technician’s skill level and location.

Always staying positive is a must while working with customers. 

Why ACI should be on your top to work for list?

ACI Northwest has been serving the greater Coeur d’ Alene & Spokane area for more than 30 years providing only the best in Commercial & Residential Heating, Cooling & Electrical services. With the extreme growth pattern, we are experiencing we are looking for people who see themselves as leaders to fill multiple positions here with our team of motivated employees.

  • ACI Northwest now offers free employee medical insurance. 

  • Year-Round work

  • Paid Vacation & Holidays

  • 401k matching for your retirement goals.

  • Medical, Dental, Vision with employer contributions to keep family medical affordable.

  • Life Insurance paid for by employer to help protect your family.

  • Opportunity for advancement for those looking to fill leadership rolls.

  • Yearly profit sharing for all employees.

  • Company supplied Vehicle, Mobile devices dependent on your roll in company

  • Tool purchasing program to help with the purchase of more expensive tools.

  • Continued Training for all that wish to continue their professional and personal goals.

  • Company Safety program that makes sure we all go home save every day!

Qualifications:
  • Self-Motivated for your personal success as well as ACI’s success

  • Willingness to learn while on the job. 

  • Ability to pass drug test

  • High school or equivalent (Preferred)

  • Past experience in phone support preferred but not required. 

  • Other duties as per management to stay busy in between service calls. 

Apply Today

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