ACI Northwest Blog

What Goes Into Electrical Maintenance?

March 30th, 2020

electrical-components-and-toolsThe systems around your home require maintenance if you want them to run well. Whether this means clearing the dust out of your home desktop computer tower, cleaning out the fridge, or getting AC maintenance services, maintenance is an important part of keeping things working the way you want, and your electrical system is no exception.

Having maintenance done on your electrical system is important not just for the sake of your monthly utility bills but also for the well-being of your appliances. If a part of your system isn’t working right it can damage an essential appliance. Let’s take a moment to look at what goes maintaining all things electrical in Coeur d’Alene, ID and why you should schedule your next check-up sooner than later.

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Coronavirus Update from ACI Northwest

March 20th, 2020

Like the rest of the World, we’ve been closely monitoring the situation and have developed a Best Practices Guideline that ACI believes best helps us protect our employees and customers. These guidelines are based on CDC and State Agency recommendations along with the experiences other Businesses have had in already affected countries.

You can remain confident that our Management and Technicians will continue to provide our swift, 5-star Service without interruption just with a few more precautions than normal. Safety is one of ACI’s highest priorities, so we’ve taken the following steps to ensure your safety and ours.

If you need service, call our main line at 208-772-9571 or 509-482-2000 to schedule an appt. We have local staff handling the phones from 7:00 am to 5:00 pm our normal hours. 

If you’re calling outside regular hours we have an after-hours answering service, who will contact our on-call technician so he can make a call back to your home to take care of your concerns over the phone and determine if an afterhours service call is needed. You can also schedule service through our website.

Service Call Precautions

ACI Northwest is open and running heating, cooling & electrical calls to homes and businesses. ACI wants to be there in case of emergencies; and to make sure we keep our customers safe and comfortable at home. We are taking precautions to protect our team members and making sure they stay safe while working.

When a call comes into our office our staff will ask some important questions to help ACI be proactive with our team’s response and level of protection. Depending on where your equipment is located, we may be able to troubleshoot and service your system without entering your home, but this may not be the case for everyone.  We will also forgo our courtesy handshake or business card hand off.

We will be following these protocols to maintain a safe work environment by:

  • Wearing new gloves and booties at each home
  • Using disinfectant with paper towels to wipe down surface areas
  • Disinfecting work areas in our office’s multiple times daily
  • Disinfecting our Service and Installation trucks after each call

Maintenance Calls

We will be running maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule if you’d prefer to distance yourself. We will call before coming and go over any precautions you may have before showing up on site.

Obtaining signatures for work

Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone or tablet by our team unless deemed necessary by customers corporate office for payment purposes.

For equipment sales, we use paper contracts so only you and our sales staff will have access to the contract.

Payment

During this time, we ask that all payments be made via electronic means via debit card, credit card, or 3rd party financing if possible. We will be accepting checks and or cash but special protocols will be in place both in the field and here at our shop to protect everyone handling paper forms of payment.

Communications

Some of our team members may be working remotely from home and therefore you may experience a slight delay in response times. Please be patient with our team so that we can take the best care of you and all our customers.

Updates from ACI Northwest

We will continue to monitor the spread of COVID-19 and communicate any policy changes with you immediately.  You can find any necessary updates on our Facebook Page, ACI will also be sending out any potential large policy changes via our Mailing Lists.

We greatly appreciate your patience and understanding as we all navigate these uncertain waters together. Our team is always dedicated to providing you with incredible service and quality.

We want to thank you for your business and wish you and your family safety and security in the following weeks.

Sincerely,

ACI, Inc.

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The Importance of an AC Tune-up in the Spring

March 16th, 2020

tech-servicing-outdoor-ac-unitYes, we realize that you likely think we have lost our minds to be discussing your air conditioner right now. It has been raining and quite cold so why would anyone be concerned with their cooling systems? The only part of the HVAC system we should be discussing is heating, right? Not quite.

Here’s the deal: it is cold out and spring is making its attempt to push through winter’s chill, which means it is AC maintenance season. In fact, this period of time when it is still chilly out, before the warmth hits us, is actually the best time to get your maintenance done.

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Why You Should Consider a Surge Protector

March 2nd, 2020

outlet-on-wall-with-cord-plugged-inWas that thunder you just heard? You know that thunder and lightning go hand-in-hand so you are a little worried about your electrical appliances. Or maybe the wind has been particularly strong today and you are sweating over how strong that wooden pole is that is holding up the powerlines. Worrying about the factors that could cause a power surge that shuts down your home functions is something we all have done.

If you have a surge protector, however, you don’t have to worry.

Surge protectors are great additions to your home that offer some great protections from strong power surges that could otherwise cause damage to appliances around your home or even cause your home to lose power entirely. If you are considering surge protectors for your home and wondering if they are the right fit for you, we can help you make that decision with the information you need and the electricians in Spokane Valley, WA who can get the job done.

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Repair or Replace Your Furnace?

February 17th, 2020

question-mark-on-blue-backgroundWhen you have a furnace for your home heating system, it is easy to see why they are so popular. From their energy efficiency to their heating power, these systems are well-known for being great providers of comfort, because they are!

Now, when you have a furnace, you will need to make sure it is taken care of with regular maintenance and timely repairs when needed. Even with careful care, however, there will come a day that your system needs to be replaced.

The issue that we want to raise is this: do you know how to tell the difference between a furnace that needs furnace repair in Spokane Valley, WA and one that should be replaced? We’re asking because it is pretty important. You don’t want to waste money on a failing furnace that needs an upgrade but you also want to avoid too early of a replacement.

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Do You Have a Cracked Heat Exchanger?

February 3rd, 2020

gas-jets-of-furnace-ignitingYou’ve noticed that lately, you haven’t been feeling all that hot. There have been headaches, nausea, and just overall fatigue… and you aren’t sure why. That is, you aren’t sure until your CO detector starts going off.

A gas leak within your home is a serious and dangerous problem. And it is also one that can originate within your furnace. We don’t want you to be afraid of using your heater when we say this–as long as it is well taken care of you should be alright. However, if you own an aging furnace and you haven’t scheduled maintenance or repairs in a while, we need to talk! Why? Because the incident described above is avoidable with a timely furnace repair in Coeur d’Alene, ID.

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How To Decide on a Heater for Your Home

January 20th, 2020

couple-making-decisionHaving a reliable heater in Spokane isn’t really up for debate. It is a necessity. So when your heating system gives up the ghost, it is never an issue you can ignore. The bigger problem here is having to decide on which new heater you should install.

Maybe you are already set on what system you’d like to install or maybe you are struggling with your options. We want to help in either case. We have put together a list of the different heater types you should know about along with the factors that you will need to remember when selecting a unit for your home. Because let’s be honest, no one wants to shiver all day long but suffering inside a stuffy home is just as bad.

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Start the New Year Right with a Fixed Furnace

January 6th, 2020

gas-jets-of-furnace-ignitingWe are all in the process of seeing through our New Years Resolutions as best we can. But we can bet that there is one resolution that you may not have thought to add to your list that you really should: Resolve to ensure your home comfort.

Yes, it might seem goofy, but it is an important resolution to make. Why? Because it will help you remember that waiting on getting those furnace repairs done isn’t a good idea. Let’s start 2020 off right by making sure that you can enjoy the beginning of the new year in warmth and comfort thanks to our team’s effective services for furnace repair in Spokane, WA.

The question you may be asking now is, what in your furnace potentially needs fixing?

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The Gift of Good Heater Service

December 23rd, 2019

technician-with-toolsWhen it comes to wintertime here in Washington, it is important to make sure that your heater keeps working. There is nothing quite as uncomfortable as waking up to an unpleasantly cold home during the holidays. What’s worse is that, if you are hosting a get-together, chances are no one will stick around long if your home resembles a refrigerator.

If you have discovered that your heater is on the fritz, your best choice will be to reach out to an HVAC contractor in Spokane, WA for assistance. A trained professional like the ones at ACI Northwest will be able to give you the best gift of the season: the gift of a working heater.

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Check Your Electrical System Before Plugging in Holiday Lights!

December 9th, 2019

holiday-lights-cozy-settingIt’s the most wonderful time of the year!

Goodwill is in the chilly air, gifts are being purchased, and evenings are being spent in comfort by the fire (or simply enjoying the modern marvel of central heating). If you are like us, chances are you are already in the process of decorating your home for the holidays. Multiple strings of lights and decorations will bedeck your home inside and out.

Before you dive in too deep on plugging in all those light, we want to give you a quick warning that you may want to check your electrical panel. The reason why we are offering this word of caution is that the wrong string of lights could overload your electrical panel and cause a decent amount of trouble.

If you aren’t in the mood to deal with electrical trouble this holiday season, our advice to be to find out what you need to be cautious of and what you can do to keep this month free of unwanted sparks.

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