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Serving the Greater Coeur D'Alene & Spokane Area

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Meet the Team

Get to know ACI Northwest!

Jason

Jason R

General Manager

I began my career as a European car mechanic in the early 90’s and after a few years of doing this I realized it was not my lifelong career. I enrolled in one to the top rated schools for the HVAC/R (heating, ventilation, air conditioning & refrigeration) trade which was located in Phoenix Arizona. After graduating I began my service technician career in the San Francisco bay area where I spent most of my apprenticeship years perfecting my abilities to service multiple areas of the heating and cooling industry. Having grown up in the Coeur d’ Alene area I began to miss home and, with some coaxing, I convinced my wife that it was a great place to raise our family and we moved back.

I then began my northwest heating and cooling career in 1997 with a local company which was purchased by ACI in 2004. With lots of hard work and a strong faith in God I was able to move into the role of general manager which now allows me to assist all of our ACI family and our great customers, who have come to appreciate our great customer service we strive to achieve daily. ACI has an excellent group of people who work here every day and has set as our goal to do what is right by our customers every day. I want to thank you for the opportunity to serve you today.

Mike

Mike

Commercial Account Manager

I have been working with the company since 1994, during this time I have gone from a service electrician to a Commercial Account Manager. During my time as a service electrician I supported the commercial install department by installing direct digital controls (DDC) for building automation systems for heating, ventilation and air conditioning temperature controls along with a growing interest of environment monitoring and energy efficiency controls. I have gained a great knowledge of the HVAC industry while performing these installations and how they operate lowering our customers cost of operation.

I now work with the commercial service department helping acquiring new customers and helping them with energy savings opportunities along with managing our large customer base we currently support. In my free time I enjoy spending time with my wife and son in the outdoors and all the enmities it provides such as camping, hiking, shooting sporting clays, hunting and fishing. I also am involved in the local community volunteering for multiple activities such as supporting the local swimming community as a stroke and turn official.

Felicia

Felicia

Service Dispatch

I have been working in the customer service industry for more then six years with some of the largest phone service companies in the area. I have been able to gleam a great deal of knowledge and ability in what it takes to get customers what they need in a timely manner. I came to ACI based on their reputation and the hope to grow my personal career with a company that is growing because of their great customer service. My goal is to continue my customer service learning with ACI and become part of a team that is growing.

I am a mother of a beautiful little girl who keeps me on my toes and is the reason for my wanting to expand my career. I have the support of a large family who is always there for support and of course lots of fun too. I very much enjoy party planning and keeping smiles on my co–workers faces as a happy work environment keeps me smiling too. I hope this helps you in making your decision to use ACI for your Heating, Cooling & Electrical needs.

Barb

Barb

Daily Operations Manager

I joined the ACI team in 2014 bringing over 30 years of experience in customer service and management of service personnel in multiple call centers. I love helping out our customers. Some almost seem like family because they have been doing business with ACI for so long. I truly feel a sense of accomplishment when I can help one of our customers get exactly what they were hoping for from a great customer service provider like ACI.

I come from a large family of brothers and sisters who I love dearly and a husband of 27 yrs. I have three beautiful daughters, an amazing son–in–law & 7 wonderful grandchildren that keep me busy. I love gardening, family get togethers, celebrating anyone and everyone’s birthdays and in general making folks feel special. To relax I enjoy taking long walks while enjoying a sunrise a sunset or a summer rain, rainbows always bring a smile to my heart.

Jason

Jason H

Residential Comfort Advisor

I have worked in the heating and cooling industry for more than 24 years with 8 of those years here with ACI Northwest. I have truly enjoyed the last 8 years with ACI helping my customers find the best solution both in comfort and affordability to fit their needs. My education started at Royal City high school where I graduated and moved on to Eastern Washington University where my career path was teaching at the high school level.

As with many of us life circumstances happened and I chose to pursue a career outside of education and this brought me to a wholesale heating and cooling distribution company where I managed dealer accounts and studied heating ,cooling & ventilation in depth. In my quest to expand my knowledge base and to better support my dealers more thoroughly I attended many trainings such as, American Standard Start Program, Trane Territory Manager HVAC Program, Comfort Advisor Bootcamp and Wrightsoft Duct Design, just to name a few. I feel that these trainings have equipped me with the knowledge to help my customers make the best educated decision on their home investment of heating and cooling. My goal with each customer is to listen to their needs, educate them on what is available, and then help them decide on the best fit both in equipment and affordability. In my off time a truly enjoy spending time with my 4 grown children & 6 grandchildren who I enjoy immensely.

Top Industry Pay & Full Benefits Package