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Jesse Chapel's Profile Image
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Jesse Chapel, This month

We have had great customer care from ACI. Regular maintenance is made easy with their team! 10/10

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Harold Cossette, Last month
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Michelle Hannum, Last month

Super happy with the install of my new AC unit. Everyone that has been in my home including the service technician, sales rep, and installers were very friendly and enjoyable to be around. They were all knowledgeable and answered all my questions. Would be happy to do business with them anytime.

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Jimmy Johnston, Last month

From getting a quote to the install work, everyone was very friendly and professional. Will definitely use these guys in the future too.

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linda pietro, Last month
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jenn pascua, Last month

I just wanted to thank one of your servicemen Mike again, for stopping to assist me with my flat tire this cold morning. Very kind indeed! It was freezing but he got it done safe! I appreciate you!

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Lonnie Peterson, This year

Logan was great! The office staff was amazing at helping me through some hurdles with my home warranty company! Definitely recommend them!

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Gary Carlson, This year

Just had my A/C unit replaced by ACI. From the service group to sales and installation— all top shelf. Thank you ACI!!!

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Hannah Jongeward, This year

We have used ACI a few times now and have quickly learned to request Casey for our services. He is the BEST! Attentive, educated, knows what he's doing. We only ask for him when we have them come out now.

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Justin, This year

ACI northwest did a fantastic job. We had been experiencing issues with our heating/air conditioning not working properly. Having a heat pump, the heat and air conditioner works through the one unit. However as the switching valve refused to switch to air conditioning, the unit would blow out hot air. This had been ongoing for over a year.

Upon contacting ACI northwest, they were quick to send out a technician to access the issue. Since our unit is old, replacing it was the best recommendation.

It has now been 3 days since Logan, from ACI northwest came and installed the new heat pump. The quality of the new unit was amazing; a brand new 2022 model.

Logan, was professional sharing the steps he was taking to remove the old unit, and install the new one. He arrived right on time, and thoroughly got the unit installed.

Making sure everything was performing properly, he tested the unit. When he discovered there was a response issue, he continued to troubleshoot and then retested the unit.

He should me what the variance between heating and cooling should be (20 degrees), with our unit measuring 21 he had done an exceptional job.

I appreciate the hard work at getting the unit, installing it, and patiently confirming that it was performing properly. The professionalism made me a very satisfied customer.

Idaho AGC
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