Reviews

Great service and very affordable

Cheri - Spokane, WA
5 days ago

Good

Professional and Knowledgeable

Tracey - Hayden, ID
7 days ago

This was a great experienced. They came out within 24 hours. The technician called ahead, was on time, answered all my questions, and had the problem solved in under an hour. Price was reasonable.

Costco chose the best!

Kim - Spokane Valley, WA
10 days ago

We started having problems with our furnace and decided a replacement was the best course of action. The original company who serviced the repair and came back for another potential repair wasn’t considered, not even for a quote. Needless to say, I was a bit on guard because I knew this was going to be expensive. I did some research on furnaces, contacted Costco, requested a quote and was contacted by ACI. Kevin came out to talk with us about their products and I was completely impressed! My husband had to work so I would be doing all the legwork. I have had salespeople come out for quotes on previous products, like our A/C and Kevin is absolutely the most genuine, non-pushy, authentic representative I have met. I had questions, a lot of them and he had answers for me. He never once tried to “sell me” on anything. He listened to what I wanted and gave me the options to fit. My mom lives with us and I have overly cautious requirements about not letting people upstairs in our house. Kevin was completely respectful of this and I am very grateful. He was also available for questions after and I had a few. He was very responsive, very nice, extremely personable and I’m really happy he was assigned to us. The installation team of Aaron and Eddie finished our installation just today! They were both respectful, professional and worked so quickly the job was finished in around 4 hours. They left the area spotless, also were very respectful of my wishes to not come through the house and I can say we are the very satisfied owners of a brand new, 96% efficient Lennox! Costco chose the perfect company to partner with. They say the most important part of a new furnace is the installation, not the brand name. For us, the most important part of this process was trusting the company and people who came into our home. Kevin, Aaron and Eddie made this easy and painless. ACI, you have terrific employees! I want to thank you so much for the quick installation, great service and understanding of my mom’s needs. Thank you! Kim in Spokane

Awesome job!

Yancey - Osburn, ID
11 days ago

Great service

Chris - Spokane Valley, WA
12 days ago

Fast service. Arrived before scheduled time and completed work quickly at a reasonable price. Always reliable quality service

Had a very good service rep chance really knows his stuff and does it correctly

Harold - Spokane, WA
14 days ago

I thought it'd take forever to get that water heater out of you but it didn't I mean within an hour and a half is gone and the water is up to Temp and everything cleaned up gone

Excellent Service!

Stephanie - Post Falls, ID
15 days ago

We are so happy with the service we have received from ACI Northwest. Our service tech is so knowledgeable and has really helped to solve some heating problems that we were faced with. We highly recommend this company!

Great service by Bryar and his team. They were great to work with.

Ainley - Spokane, WA
16 days ago

Bryar did a great job and was understanding about my issues with some of the holes that had to be drilled to complete the job and is working to find a solution.

Great Service

Camille - Coeur d'Alene, ID
17 days ago

Ryan Withers does a great job. Always efficient, personable, an very professional.

Great

Glenn - Hayden, ID
17 days ago

Outstanding work Briar and Eddie