ACI Northwest Blog: Archive for March, 2020

What Goes Into Electrical Maintenance?

Monday, March 30th, 2020

electrical-components-and-toolsThe systems around your home require maintenance if you want them to run well. Whether this means clearing the dust out of your home desktop computer tower, cleaning out the fridge, or getting AC maintenance services, maintenance is an important part of keeping things working the way you want, and your electrical system is no exception.

Having maintenance done on your electrical system is important not just for the sake of your monthly utility bills but also for the well-being of your appliances. If a part of your system isn’t working right it can damage an essential appliance. Let’s take a moment to look at what goes maintaining all things electrical in Coeur d’Alene, ID and why you should schedule your next check-up sooner than later.

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Coronavirus Update from ACI Northwest

Friday, March 20th, 2020

Like the rest of the World, we’ve been closely monitoring the situation and have developed a Best Practices Guideline that ACI believes best helps us protect our employees and customers. These guidelines are based on CDC and State Agency recommendations along with the experiences other Businesses have had in already affected countries.

You can remain confident that our Management and Technicians will continue to provide our swift, 5-star Service without interruption just with a few more precautions than normal. Safety is one of ACI’s highest priorities, so we’ve taken the following steps to ensure your safety and ours.

If you need service, call our main line at 208-772-9571 or 509-482-2000 to schedule an appt. We have local staff handling the phones from 7:00 am to 5:00 pm our normal hours. 

If you’re calling outside regular hours we have an after-hours answering service, who will contact our on-call technician so he can make a call back to your home to take care of your concerns over the phone and determine if an afterhours service call is needed. You can also schedule service through our website.

Service Call Precautions

ACI Northwest is open and running heating, cooling & electrical calls to homes and businesses. ACI wants to be there in case of emergencies; and to make sure we keep our customers safe and comfortable at home. We are taking precautions to protect our team members and making sure they stay safe while working.

When a call comes into our office our staff will ask some important questions to help ACI be proactive with our team’s response and level of protection. Depending on where your equipment is located, we may be able to troubleshoot and service your system without entering your home, but this may not be the case for everyone.  We will also forgo our courtesy handshake or business card hand off.

We will be following these protocols to maintain a safe work environment by:

  • Wearing new gloves and booties at each home
  • Using disinfectant with paper towels to wipe down surface areas
  • Disinfecting work areas in our office’s multiple times daily
  • Disinfecting our Service and Installation trucks after each call

Maintenance Calls

We will be running maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule if you’d prefer to distance yourself. We will call before coming and go over any precautions you may have before showing up on site.

Obtaining signatures for work

Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone or tablet by our team unless deemed necessary by customers corporate office for payment purposes.

For equipment sales, we use paper contracts so only you and our sales staff will have access to the contract.

Payment

During this time, we ask that all payments be made via electronic means via debit card, credit card, or 3rd party financing if possible. We will be accepting checks and or cash but special protocols will be in place both in the field and here at our shop to protect everyone handling paper forms of payment.

Communications

Some of our team members may be working remotely from home and therefore you may experience a slight delay in response times. Please be patient with our team so that we can take the best care of you and all our customers.

Updates from ACI Northwest

We will continue to monitor the spread of COVID-19 and communicate any policy changes with you immediately.  You can find any necessary updates on our Facebook Page, ACI will also be sending out any potential large policy changes via our Mailing Lists.

We greatly appreciate your patience and understanding as we all navigate these uncertain waters together. Our team is always dedicated to providing you with incredible service and quality.

We want to thank you for your business and wish you and your family safety and security in the following weeks.

Sincerely,

ACI, Inc.

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The Importance of an AC Tune-up in the Spring

Monday, March 16th, 2020

tech-servicing-outdoor-ac-unitYes, we realize that you likely think we have lost our minds to be discussing your air conditioner right now. It has been raining and quite cold so why would anyone be concerned with their cooling systems? The only part of the HVAC system we should be discussing is heating, right? Not quite.

Here’s the deal: it is cold out and spring is making its attempt to push through winter’s chill, which means it is AC maintenance season. In fact, this period of time when it is still chilly out, before the warmth hits us, is actually the best time to get your maintenance done.

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Why You Should Consider a Surge Protector

Monday, March 2nd, 2020

outlet-on-wall-with-cord-plugged-inWas that thunder you just heard? You know that thunder and lightning go hand-in-hand so you are a little worried about your electrical appliances. Or maybe the wind has been particularly strong today and you are sweating over how strong that wooden pole is that is holding up the powerlines. Worrying about the factors that could cause a power surge that shuts down your home functions is something we all have done.

If you have a surge protector, however, you don’t have to worry.

Surge protectors are great additions to your home that offer some great protections from strong power surges that could otherwise cause damage to appliances around your home or even cause your home to lose power entirely. If you are considering surge protectors for your home and wondering if they are the right fit for you, we can help you make that decision with the information you need and the electricians in Spokane Valley, WA who can get the job done.

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