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Serving the Greater Coeur D'Alene & Spokane Area


24/7 Emergency Service

Previous Reviews

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Technician Dan adjusted the noisy fan on my fire place and cleaned the unit thoroughly. He was efficient, professional, and courteous.

– Ellen R.

We have Dean come into our facility and he is always so police, efficient and a pleasure to work with.

– Linda Y.

Nick was very nice and provided great service.

– John B.

Tracy Cruickshank installed a new attic fan, and wired a on–off switchfor the fan. He was fast, efficient, and courteous. He rates at the top of the scale in my estimation.

– Jean F.

Nick did a great job in inspecting my AC system. Send a former soldier/marine anytime.

– Jerry M.

Nick was great!!

– Bruce V.

Dan Kaurin was very thorough and did a great job

– Bill A.

Very good.

I am very pleased with both ACI Northwest and Dan.

– James I.

Daniel was both friendly and professional. He called before coming out and was right on time. Excellent!

– Bill J.

It was a delightful experience!! the workers arrived on time and left on time––when all of the work was done. They talked me thru the Experience of getting a new Heater and Air conditioning unit and explained the operation of each to me.

– Bruce V.

This is the 2nd time Daniel has been here. He really seems to know his trade and is very helpful in explaining problems. He is an asset to your Company.

Thank You…..Dave Lemm


Dan was the service tech and the job was completed in a timely manner to our satisfaction. Turns out he is the first service tech to ask when/if the batteries had been replaced in the thermostat!

– Julie E.

dan friendly courteous efficiant nice man, appears to be very good tech.

– roger b.

Dean came to do our spring maintence work and we are always very pleased with his work. He is always very thorough. We request him verytime.

– John W.

Had ACI install a new Trane furnace and air


– Tom C.

Outstanding, on time, professional, courteous

– Chuck W.

Thank you guys so much, Jim and Rob were outstanding. They were very clean and did their jobs very efficiently, and were ahead of schedule! Thank you for keeping us cool this summer.

– skyler a.

The job looks great and was done in a timely manner with no muss, no fuss.

– Richard S.

Jim and Rob did an excellent job installing our new furnance and heat pump. They were on time and were very professional during the whole experience. When any of them, or their team would come into the house they always put on their booties, to protect our wooden floors, which we very much appreciated. I would highly recommend ACI to anyone needing heating and cooling services.

– William W.

very very good,pleasant and professional.

– ken v.

your company stepped up and handled whatever situation that occurred, professionally

– michael h.

Fast, friendly, professional, and reasonable rates.

– Kara H.

Thank you so much for getting my waterless hot tank in so fast.. 5 min shower with the old tank was not fun. Thank to Jason for making it happen to fast.. and for Jim and Rob for the clean install and for putting it in... friendly people I had that came to my house...I will tell my friends if they need anything to call your company. Thanks again Wendy :–)

– Wendy G.

Nick was very friendly and efficient and got the job done correctly and quickly, which was important since we have no other form of heating. He took the time to explain to us what he was doing when I asked and was very respectful.

– Federico M.

Dan was here on Sunday to a very cold house, with in minutes he had the heater up and running. My experience with ACI Northwest over many years has never been anything but a pleasure. Thanks again Dan for a job well done.

– Ruth S.

Nick did a great job fixing our new furnace. He wasn’t afraid to consult with others in you company about the multiple symptoms he was finding. This helped him complete the job in a timely fashion.

Thanks again,

Gerald and Faith

– Gerald H.

My hot water heater died and after several calls to other businesses with voice mail and no return response, I called ACI who answered immediately and scheduled someone to come out the same day. All my questions were answered about different options and my new tank was installed the following day by Jim and Tracy. I was impressed by the service so I signed up for monthly and seasonal maintainance of my water heater, air conditioner, gas fireplace, and forced air furnace. Nick came to clean and adjust my gas fireplace the next day doing an excellent job cleaning the glass fog, cleaning the "logs", and recommending how to repair chipped paint on the interior. All workers wore protective booties and were very courteous. I will recommend ACI to anyone in the future!

– Sandra W.

Nick was a very polite young man. He told me what he did, suggested replacing the humidifier, & overall seemed very knowledgeable.

– Barbara P.

When our furnace stopped, a technician was here in a few hours. Jim installed our new furnace a few days later. He used to be our yearly guy before he went to installation so we were happy he was the one installing as we have always been very happy with his service. Jason was also very helpful. Appreciate always on time and always wearing shoe protectors.

– Kandace R.

Needed a new water heater installed as soon as possible. Excellent customer service from everyone from ACI. Jeff arrived within 45 minutes after I called to check the problem. Jason was out shortly after to give me a quote on a new water heater and Jim and Tracy had it installed the next morning. Would definitely recommend ACI.

– Bill M.

I was very pleased with the service, on time arrival and the knowledgeable technician named Daniel "Dan". Very thorough, quick, professional service, informative, and friendly. I definitely recommend ACI (especially DAN), and would call them for any of my future heating and air conditioning services. Thank you Dan!

– Nina N.

My husband and I own the Suntree Rv Park and love the technicians at ACI. The employees have gone above and beyond GREAT. We purchased a tankless water heater a few years ago and they have been so helpful, kind, knowledgeable, and professional. We are now in the market for a new furnace and I’m sure they will take good care of us. I’m thankful that when we need service the technicians are here as quickly as they can and they don’t leave us stranded. I especially appreciate Dean on the service call he helped us with today. He was terrific to work with, knowledgeable and friendly. I would recommend ACI to everyone. Thank you so much..

– Marcy C.

Dean did an outstanding Job for us At the USFS Fire shop !!!!

– Rodney W.

Daniel was very courteous, thorough and professional. Solved our issue in no time.

– Paul A.

I appreciated Marina’s call to let me know that Nick was delayed and would be here soon. Nick was professional and helpful in doing routine furnace maintenance and in securing new filters that are sometimes hard to find locally.

– Candy C.

Nick did an excellent job––very professional––explained what was needed.

– Jim M.

Nick did our annual furnace check this AM. He was on time, curious and polite. He did a reat job.

– Arend D.

Thank you to Dan for being on time, doing a great job, and being very personable. Thanks ACI. Haven’t had a bad technician yet :)

– Stacey H.

Nick was very polite and helpful. He arrived during the time window and called prior to arrival as I had requested. He wore booties over his shoes so he didn’t leave a mess. A breath of fresh air. Keep up the good work.

– Jennifer P.

Daniel Kaurin serviced our furnace quickly and professionally. He was very nice and thorough. We’ve always had good service and if we had a concern it was addressed immediately.

– William O.

Nick was very professional and easy to work with.

– Florence K.

Nick was here this morning to service our heating system. He was very effioient and completed the tasks in a short time.

– Keslar R.

I have had nothing less than wonderful service. From diagnosing my 2 heater problems. To installing the replacements. Fast, knowledgable and very professional. Thank you.

– Mark B.

Nick was my technician. He did a great job. Any questions I had he answered fully. Told me everything he was doing while servicing my furnace. He was very pleasant, and didn’t mind when my pugs jumped on him. My furnace is running great! Thank you!!

– Erin R.

Daniel did an excellent job. He arrived on time and didn’t dawdle which allowed us to leave on time for my husband’s dialysis appointment. I would recommend you company to my friends. Thanks and see you in June!

– Carol Y.

Daniel was on time, very courteous, and knowledgeable about my "older" heat pump unit. I appreciate ACI’s service over the years to keep my furnace and heat pump running smoothly.

– Linda P.

We had are heater service today the service was excellent. Are techican Nick was very polite very professnal.

– Ron O.

Tracy was GREAT!!! He was very professional and a pleasure to work with. I will definitely call again.

– Amy R.


– Linda L.

Once again Dean solved our problem– he is absolutley one of the very best we have dealt with–extremely knowledgeable, friendly manner– you are very lucky to have him

– ray r.

Nick was very friendly and worked efficiently.

– kayla m.

a good experience. everyone did a great job.

– al g.


– michael m.

Nick did a great job.

– suzanne k.

Nick was my service tech. He was very thorough with diagnosis of our problem and carefully checked the replacement unit...found a defective product and ordered another unit. Very good tech.

– William D.

We needed to have ACI come out on Friday in the worst weather to check on our furnace that was emitting the nastiest of odors. It was close to 2pm and the roads were not the best. Jason made the trip to Bonners Ferry and fixed our problem. That is great customer service and on top of that, Jason called to check on the branch this morning to make sure all was well. Thank you Jason and ACI!

– Carol J.

We had excellent service from Dan. He was polite and friendly and did a great job doing our annual service. He also renewed our yearly maintenance. We were very happy . We would definitely recommend ACI.


Nick did a great job of solving the problem and it was such a relief. Will be contacting you in the spring for service. God Bless and Merry Christmas.

– nancy m.

Very happy with the service Dean did for me and will be using again if there is ever any need.

– Laurie A.

Very satisfied and happy with service and Dean my technician was very pleasant to work with. Will continue to use.

– Laurie A.

Positive, informative staff, personable and met their deadlines, follow up has been good thus far – Rob Heath has been great to work with.

– Kenny B.

Nick was a very nice young man. He seemed to know what he was doing. He got right in and did the job that needed to be done. He also addressed and answered any question that was asked.

– Patricia C.

It was great. Tech arrived on time, did a thorough job and resolved the problem.

– Rob W.

Very good. The tec kept at it until he figured out the problem. It was in the origional ins and setup.

– david h.

Nick was professional and responsive when performing maintenance on furnace and repairing a prblem in my instand hot water hearers.

Jerry Gutman

– Jerry G.

Nick was fantastic! Very professional, friendly, and helpful. He was able to find the problem and replace the new part in a timely manner. We are now warm again!

– Andrew S.

Nick came out to help us with our gas fireplace. He was polite and respectful. A delight to work with and a great representation of your organization. Also appreciate that you hired a vet.

– Tracey T.

My technician, Dan, was very professional and friendly. He arrived punctually and didn’t require any help from me, even though my furnace area isn’t an easy place to work.

Over the years you’ve sent excellent technicians, but this was an especially pleasant experience.

– Lyn M.

Nick was on time,courteous and very efficient. He completed all required furnace tests in a minimum of time and thoroughly explained his findings to my satisfaction.Thanks,Nick!

– Chris C.

Tracey has been working on my PSB Branches since I took over for PSB. He has alway been good with the equipment, clients and customers of the bank. He never hesitates to try save the bank money by preventive maintenance and cost saving measures. Tracey is one of the reason I continue to do bidness with ACI.

– Eric B.

Nick is always so polite and pleasant

– tawni s.

Nick has been over to our house on two service calls and has been on time and has fixed our problems every time!

– Jack P.

Was the Fall heating check. Arrived on time. Answered all questions. Good job overall

– John K.

Dean came in and fixed our problem in about an hour. He did a great job.

– David R.

Nick did an excellent job, allowed me to watch and explained things when I asked. Very professional

– Linda B.

Nick is an excellent technician, solved problem, quickly had us back in operation

– louis k.

Dean was very helpful in adjusting our settings and explaining unit to us after our call. Jason just stopped by to se if we were still happy

Customer service is excellent.

– Cherie S.

Dean was here for the regular fall service and, as in the past, we are very happy with his help keeping our furnance working well. He is always courteous and professional, and very efficient at resolving any issues that come up.

– Valentin P.

Excellent Job,professionally done. I am very pleased with the job and the product

– Terry F.

Routine service for the winter – efficient as always.

– Hans V.

Nick serviced my furnace today and I was very satisfied. He is taking one of my concerns back to his supervisor and said ACI would be calling me. Thanks

– Teri R.

Serviceman was on time and efficient. Great service!

– Sandra O.

DEAN WONDERFUL!!!! He such a pro and very nice and kind.

– Sandra D.

Nick, was my tech, he tuneup my rental property on Sweet River Drive In Coeur d Alene. He was right on time,He called me from Cheney and said he would be approx. One hour ten minutes. he was within 2–3 minutes of that time. He is a great tech and a excellant asset to ACI Northwest.Thanks, Nick Great JOB!!!

– Mike P.

Just wanted to thank Daniel at ACI he was great, explained everything upfront and brought us 2 space heaters to keep us warm until our part that was ordered came in. Thank you Daniel for honoring my senior discount that really helped our home is nice and warm and cozy. ACI your the best!!!!

– Bertie J.

I’ve had 15 years of very competent service on my gas furnace –– reliable, flexible, courteous. Can’t ask for anything more.

– Lyn M.

dean is the best service tech ever. Courteous,knowledgeable. Thanks for letting him come and service our unit, even though he is only by special request. He is a great example of your compamy.

– Bob L.

Dean came out and did a great job determining the issues with our furnace. Thanks!

– Nick S.

I am pleased with the service I got. It was prompt and professional. Thank you very much Dean.

Jim Price

– James P.

Dean was very nice and did an excellant job. I would recommend this company highly.

– Joan D.

Today Dean came out to address our issues with our furnace. He was extremely competent, timely and courteous. It took him only an hour to fix what yesterday’s guy did in 5 hrs:)

– Patty P.

My experience started very well with ACI from the time of my bid. The technicians were prompt, professional, and incredibly knowledgeable in their respective trades. Rob/Heath are two guys I would recommend on any HVAC project. Thanks!

– Ken D.

Dean was excellent. He quickly solved our heating issues and explained everything clearly.

– Margaret K.

Dean is very nice and respectful. He asked if we had any concerns or questions and explained things thoroughly. He was very prompt and friendly. I enjoy seeing him every 6 months.

– Linda S.

Dan arrived at our home on time, put on his booties and went to work. He did a thorough job . We are very well satisfied.

– Steve F.

Dan came and inspected my heating system. He was very polite, efficient, and even covered his feet before walking through the house to access the equipment.

– Karen L.

Dean was our tech and he did a great job in explaining the service process and helped in answering any questions I had.

– John K.

We were referred to ACI by American Home Shield. I am so happy this is the company they paired us with. Tracey has been to our home 3 times to fix our electric heater and was wonderful each time. We have been very happy with his service. We wanted to get an estimate on the installation of another unit and he made the appointment for us. He is so kind. Jason come to our home this evening and we were so impressed by his professionalism and friendliness. He sold us on the Mitsubishi heating and cooling system. Thank you so much for such great service. As a new home owner, navigating these waters can be a challenge. Thank you for making that easier for us. Cheers!

– Kelsi H.

Jason was professional and easy to understand. Installers were respectful of our home and gave us good instructions and answered all of our questions.

– Cherie S.


– Burton C.

Very good service. The technician was friendly and answered all my questions.

– Lois H.

Daniel was prompt, courteous and serviced our heat pump system efficiently

– Kendrick B.

Nick was thorough and very professional.

– Chris G.

As always, scheduling my semi–annual maintenance inspection is easy to do, and the technician (Dean Faias) is always on time. He is always pleasant, does a great job. I feel like having him view our system like this helps us stay ahead of problems and/or find them before they become big ones. As a result, our system continues to work great.

Thanks a lot!

– Robert R.

Nick was quick and very professional. Please be sure to put him down as service person for future services.

– Bob S.

My family recently purchased a new, high effeciency furnace from ACI. We decided to purchase through ACI based on the professional manner in which Randy Ashby submitted ACI’s bid, the precision in which the product information was relayed, and the overall feeling of ease ACI gave us from the beginning of this process. After having a prior bad experience with a furnace company, ACI went out of their way to be up front about their policies and furthermore, the process went exactly as it was explained, with no surprises. We received a courtesy call prior to the installation date and our installers arrived exactly on time. Rob Lillis and his co–employee Heath, started the job respectably by putting a sheet over my washer and dryer and followed this respectable and professional tone through the entire installation. We could not be more pleased about our experience with ACI and greatly appreciate a positive experience with a furnace company after such a negative one.

– Robb B.

The technician that you sent was very very through. I am very pleased and I feel that my furnace is in excellent shape going into the winter.

– Barbara S.

My technician this morning, Daniel, was prompt, courteous and efficient. He did a great job

– Jerry m.

Nick, was a great tech. He answered all my questions and provide addtionial infomation and contact name and number for the mini split system.Thanks, Nick great job!!!

– Mike P.

The worker was very pleasant and professional. Went right to work and finished in a timely manner.

– Jennifer S.

It’s always great! The techs are professional and quick! If there is a problem (happened only once) they take the time to explain and show the old part. I love ACI and am grateful I have peace of mind for heat in the winter and ac in the summer! :–)

– Debra B.

Nick did a great job. He was very professional, courteous, informative and efficient.

– Greg A.

Service person, Nick, was friendly and seemed to be thorough. He took time to explain everything.

– Kittie B.

Our appointement for a furnace check–out and service was on 9 November 2012. Rob the service tech, was conscientious and courteous (shoe booties, polite, knowleagable, and humorous!). He was most efficient in our service and explained all of the items requiring correction prior to the actual service. We have utilized ACI in the past for this service and will continue to do so.

Thanks ... Jim Doyle

– James D.

Rob did a great job.I was very happy with the service I received.

– Linda G.

very polite and informative service person

– robert r.

Rob Lillis serviced my gas furnace. He was on time, very pleasant, wore the booties, even though I mentioned it was not necessary since everything was in basement. Answered my question on covering the air cond.

– Helen S.

The technicians have alway been courteous & knowledgable. Dean is especially one of my favorites

– Barbara P.

Excellent fall inspection from Rob Lillis. Thanks!

– Michael H.

We really like Dean as he was very good and checked everything. He is very polite and explains things well. Thank Dean for us as I am later on getting this in to you at ACI.

– Shirley and Tim Z.

The men who did the tankless water install were very professional and efficient. thanks for sending them on the job. The employee name is Marcus.

– Marlin G.

I was totally happy with the work performed... The Service persons that handled the install answered all my concerns and were very respectful and polite.....

– Ben O.

Dean was efficient, fast and friendly.


Nick did a super job in in getting our furnace ready for winter.He found a part on the furnace that had to be replaced and he was speedy in the replacement Overall Nick wsa excellant.

– Gerald D.

Furnace was serviced by Nick. He had a busy day and stayed in contact with me as to when he could reschedule to come out. We are very satisfied with the work performed.

Flo Wood

– Florence W.

Great job ACI. Thank you!!!!

– Michelle L.

Both Nick (10–15–13 and Dean (10/17/13) are wonderful customer service Techs for your company Thanks Again ACI Mike S.

– Michael S.

Everyone at ACI treated us excellent. I would recommend ACI to anyone and feel confident they would be taken care of. JR

– Jason R.

Nick showed up right on time and performed the furnace maintenance quickly. In the spring an ACI tech will perform maintenance on the air conditioner.

– Frances T.

Nick was here this morning for some service that we requested. He remembered being here a few months ago, asked how everything was since then. He is truly an asset to your company!

– Scott A.

Nick gave our furnace a check for any issues, and was very professional. He completed the job quickly and gave a clear explaination.

– Ger M.

Nick just completed the fall service of our heating system. Professional and very personable. Answered my questions

I have used ACI at our previous home in Hayden and was very satisfied. Always professional and helpful.


– Rich K.

I have always been very satisfied with the sevice people you have working with your company.

I have an intermitant no start on my furnace. Turning it off and back on it restarts normally. I called to have it checked out.

Dan did a good job of doing a complete check of the furnace and explained possible causes but because it was not in a failed condition at the time he couldn’t confirm the cause. The controler is suspect.

This is an old furnace and had Dan put me intouch with Jason in sales. We are now in the prossess of getting together.

– gerald h.

ACI has maintained our furnace for the past 3 years and are now getting ready to install a new furnace.

– Don L.

Nick arrived early in the time frame made for us. He was very professional and knowledgeable and courteous. He gave good customer service.

– Maxine H.


– Everett P.

I had my heater go out and no hot water. I had my doubts about ACI. I called ACI and met Dean who I liked right away. He was polite and very professional. He corrected the problem and we were very satisfied. Thank you Dean.

– Ian M.

Dean was on time and very detailed. He was able to answered all my question. Excellent Job!



– Kevin C.

Dan was very pleasant, answered all my questions and was very thorough servicing our Trane heat pump.

– Drew W.

Very good, did a great job

– Robert C.

We are so absolutely thrilled with our experienced with your company from the first step through the final steps. Everyone in your company has a customer satisfaction they are there to help you through a difficult situation. We were impressed with your response time and efficiency of all your workers. Can’t say enough good, many thanks to all who helped the Goforth’s!

– Wm & Pamela G.

We have always had great service.

– Patti E.



Dean was very professional and quickly determined the problem. Very good technician.

– David W.

Rob Lillis and Heath Hill just left my house after installing an A/C. They were both very friendly, professional, and extremely helpful by answering questions. They were neat and cleaned up everything in a very professional manner. Thank you very much.

– Reg B.

The guys were prompt, courteous, and did a great job.

– Justin W.

Rob was EXCELLENT! Really nice man, very efficient and knowledgeable. Would recommend him to train other service personnel.

– Mark M.

The guys were professional, friendly and helpful especially when explaining our new cooling system. Would definitely recommend ACI to friends.

– Johna N.

Dean was Great!!! He was very efficient at answering my questions and still working at hiss normal high rate of action. He was totally knowledgeable about the old and new coolent that the E.P.A. has mandated so I will gat another service before they take my R22 off the market in 5 years. Dean also fit into my attic where the unit is installed. The accsess hole is only 20" by 16" – not a very big hole. Thank you and I’m glad you ARE LOCALLY OWNED. We need more local businesses. The A.C. is blowing at 55 degress and has not operated this well for several years. GREAT JOB, Thank you.

– Larry A.

Dean has been my service tech and he is very thorough, very polite. Your company shines with him representing you

– Dwight C.

Rob and his partner were soo nice and friendly. Very professional and did a fast job. I couldn’t be more pleased. Thank for the great service guys!!

– Lori M.

Most Excellent. Rob & Tracy were great.

– Luke B.

I was very satisfied with the work Nick did today. He explained what he had done. He was on time and went about the work very efficiently. We appreciate the good service.

Thank you.

– William l.

Nick was professional, friendly, on schedule,and explained the situation clearly.

– Margaret H.

They did a really good job. We were really pleased.

– Teri S.

Perfect service by Dean again today (6–3–13) and has been since 2003 THANKS

– Dotty G.

Very professional, took time to explain to us everything we need to know about our new heater & AC. Hauled away old unit and cleaned up.

– Colin M.

Dean came out and identified the problem within the first few minutes––he replaced the faulty switch and presto, the heat went back on––he is a great service person––personable and knowledgeable––he deserves a raise!!

– Pete L.

AWESOME! Dean was very professional, knowledgeable, and cordial.

– Eric B.

I had a estimate and install for central air. All three members of your company who assisted me in getting central air were very professional. They did their job in a very timely manner. They cleaned their mess and made sure everything worked before leaving. Well done.

– Chris T.

ACI did an excellent job on servicing our air conditioning unit. Would Recommend to anybody who appreciates great service.

– Jason S.

Wonderful. Jeff was informative and courteous as well as very knowledgeable.

– Debbie M.

Dean has serviced our home heating & air conditioning for many years. Don’t lose him...

you’ll lose us!!! Always professional and asks if there is anything he can do to help with ANYTHING!!! He is a true asset to your company!

– Betty H.

Dean came into our new business to service the equipment that has been at this location prior to us purchasing the building. He was awesome! Dean Faias is truly an asset to your company. Keep up the good work!

– Janet P.

Jeff Goodey did the service on our furnace and air conditioner. He was very good explaining what he fixed, how everything looked and if we had any concerns be sure and call back if problem was still there.

– Dianna P.

We were very pleased that the service was fast and the service person was very polite. We will use you again.

– Sharon B.

We bought two heat pump units– we have enjoyed working with your people– all of them are friendly and eager to help. Had a few fixes required and Dean came through today on our upstairs unit and got it repaired and running again!!! He got the problem isolated after two visits from other technicians–ordered the parts and got it done!–quickly. We have already recommended you to one of our friends who bought a heat pump unit also–very satisfied all around.

– Ray R.

I was very impressed with Dean Faias with his approach to provide natural gas to our new shop. Dean was very professional and explained all of the details for the installation. Dean is truly a great asset to your organization.

– Fred P.

At the time we had ACI put in a new Furnace and water heater we were pleased. We just had our furnace stop working because we didnt buy maintenance. They came out, fixed the problem and we are now on the program. They are great and we are still pleased.

– Ray N.

Dean and his colleague did a very thorough diagnosis of the furnace including vents and condensation drainage Very professional and very knowledgeable of the Trane furnace. Listened to my concerns and worries and did not leave me hanging. Explained the issues that was easy to understand. Very pleased with their work. The company was very responsive to my needs and concerns and sent out a technician that morning.

– Machelle M.

Quick and painless. Dean was really helpful. Thanks

– Brian V.

Dean was great!

– Dave H.

Dean was very professional and helpful. He explained the issues and gave feedback on the repairs.

– Carlos F.

Dean was very professional and helpful. He explained the issues and gave feedback on the repairs.

– Carlos F.

As always, it was excellent!

– Elizabeth F.

I couldn’t be happier with ACI. Jason Huss spent a lot of time with me both before and after typical hours and helped me make the right decision between repair vs. replacement. Dean then repaired the furnace with excellent service and knowledge. They will both have my future referrals.

– Mike B.

Dean was very knowledgeable and courteous he did not enter our home before covering his feet to protect our floors, and he took time to explain why our heater was not working. He replaced the needed part but explained that our heater was very old and might need to be replaced in the future if it continued to break down. I appreciate his honesty and integrity and will use your service in the future if needed.

– Cheryl S.

Dean Fixed a problem with our new furnace, cleaned it up, seemed to to a very good service job

– George P.

The staff is always courteous and knowledgeable. Dean has been here twice and is a asset to you co.

– Cal H.

I believe Dean was the gentlemen that came out. He was extremly helpful. He took his time and explained what was the problem and showed me what to look for the next time. I will be using your service in the future for any other needs. Thank you.

– Jason J.

9 PM FRIDAY NIGHT. Furnace dies. Called ACI. Dean is our repairman and was here in no time. Ignitor had gone out. We could have had a long cold weekend had it not been for Dean. He is wonderful.

– George F.

Dean did a wonderful job. He had the parts in his truck and was exceptionally polite. He even came out after hours. He goes over and above normal servicemen. Thank You Dean for us not freezing.

– George F.

Dean is very helpful, and very nice to deal with. We have always had great and very prompt service with your company.

– Tom M.

Service is always fine.

– Sylvia M.

2nd comment – also the service people that you have sent out have always been very professional and courteous

– Gloria A.

I have bought 3 different units from your company and I have been very satisfied with each unit and the installation.

– Gloria A.

We called and got an appt. when we wanted it. Dean came over, fixed our heater very fast and was so nice. We are very happy with ACI’s service. The woman on the phone was very understanding and nice.

– Kevin S.

We have an "unusal" geothermal Heat & AC system. Our orginal installer would not return our calls for service. Your technician (Dean Faias) has learned our system and we are very happy with his service.

– Logan H.

I want to thank you for your excellent and timely service. My Hot Water tank went out on me on a weekend and the entire Team of employees were effecient and rapid response. I have always received excellent service from ACI and will recomment to anyone who asks.

The guys that should be commended on their work are Dean, Jason and Jim. Give them a BIG Christmas Bonus!

– Yvonne B.

Rob is an excellent representative of your business, does good work, and gives trustworthy advice.

– Vern W.

Dean has been our furnace man for a while – he is the best. Dean always explains what he is doing and why. He is very customer focused. Because of Dean we continue to use ACI.

– Doug M.

Rob is an excellent representative of your business, does good work, and gives trustworthy advice.

– Vern W.

Very good.

– Linda B.

Rob Lillis was on time and expained the new service contract well. Also, Rob was cordial and answered my questions regarding the HP and furnace maintenance.

– Stephen A.

Dean is very efficient, reliable, pleasant and quite professional. He arrives does his work, explains what he has done and leaves. We are very pleased with our service.

– Charles P.

The men that came to fix our heating system were very professional, friendly, efficient and quick.

– Julie B.

Dean was not only prompt and knowledgeable but efficient. A great representative for ACI.

– Carol A.

I’ve had ACI or it’s affiliates service my home for over 15 years. They have been very prompt on emergency request for furnace repairs and I couldn’t be happier with their service.

Dean did a great job putting on an extension to the furnace stack before winter and was a good model for good for customer service.

– Jerry H.

Had a problem with my furnance due to repair from another company..Called ACI and they sent a tech out..Dean showed up, was very Professional and Friendly..He even called to tell me he was running about 10 min. late..He found the problem, repaired it and explained in detail what the problem was..ACI is now my a/c & heating repair company..I can’t say enough good about the tech. (Dean) and ACI.

– Reagan D.

Excellent service from both men that were here today 11/15/12. Great job and if we ever need service on any product we now have we will certainly deal with ACI. Thanks.

– Vladimir F.

Rob was right on time, worked quickly, answered all my questions, and even screwed on an access panel that was not part of the job. We have used ACI many times and have never been disappointed.

– Thomas L.

Technicians are very professional and courteous. We are very well satisfied with their work.

– Steve F.

Had a problem with our furnace,and it was after hours. My wife called and your Technician Chad was awesome. He found the problem and fixed it (Bad Ignitor). So we got to sleep with HEAT tonight. Thank you and if we should have a problem again I will call. Great service.

– Richard W.

We recently had the experience to again work with Rob, as he was called in to complete the installtion of our new furnace. He is very professional and service oriented, and we appreciate that so much. Keep up the good work ACI.

– Lisa J.

Jim was the primary installer of our new Amana furnace. He is a true professional and provides the quality of service we expect when handling our HVAC needs. Individuals like Jim are one of the main reasons we continue to due business with ACI. Thank you Jim!

– Lisa J.

Randy Ashby is very professional and a pleasure to work with. After 2+ weeks with our new furnace, we feel that he provided our family with exactly what we needed. Thank you Randy!

– Lisa J.

Fast and excellent!

– Donna L.

Dean and Bill were out today to service our heater. They were very friendly and professional.

– Jennifer S.

Dean, your service representative is an excellent technician who haas worked on both my A/C unit and furnice. He is always on time. He lets me know what is going on with each unit. He is vry polite and gives good customer service;

– Maxine H.

Really like your maintenance service. Dean does an excellent job, is very professional and answers any questions we have.

– Laurel P.

Always prompt service. Technician Dean is well informed and courteous. Would not use anyone else. So glad we changed from our other company to service out unit.

– Robert L.

Great timing, great service tech.

– Clark A.

Dean came out and went above and beyond what he was called to do. I will definitely recommend ACI to my family and friends.

– Sam L.

My winter check was perfect.

– Cindy H.

Nick and Randy are both the tops in their field. They are knowledgeable, polite and go beyond the norm. They truly uphold all your old fashioned ideas. A 21 gun salute to them both!!!!!!

– Barbara W.

Technician, Dean was professional, knowledgable, and diagnosed our problem. Wouldn’t hesitate to call ACI again.

– Karen V.

Your representative was Very informed, and found a problem that has been with our furnace for a long time and was able to fix it. He was a very courteous young man and is very professional

– Sam S.

Always timely and friendly service.

– Phillip F.

Always on time if not early, always courteous and efficient.

– Debra B.

We had an excellant experience

– Gerald D.

They did a great job fast service.

– Judy P.

Very nice and efficient service tech (Dean.

– Jack M.

I set up my maintenance appointment. The technician arrived in a timely manner and inspected my heating unit. He explained my options for a maintenance plan in a positive manner. I signed the order for inspection. Dean was a positive representative for you business.

– Judy A.

Excellent service. was on time and did fast work. Tech was friendly and well informed and answered all my questions and the price was very reasonable.

– John O.

It was excellent from start to finish.

– Virginia O.

Dean was friendly, professional and answered our questions in language we could understand. Our Heater was serviced in the manner we have come to expect from ACI.

– Ike & Linda L.

Dean was here on Friday 10/19. Very professional and he provides excellent service. He is one of the reason we choose ACI!

– Lisa J.

I failed to get the technician’s name, but he was prompt and informative. He corrected the problem quickly. Outstanding employee for your company.

– Kent J.

Professional, efficient, and clean – as usual.

– Hans V.

Nick serviced our heating system, was very cordial, professional and very courteous. He found the problem, provided the part and did the annual service call on the system. It is another excellent service call from ACI!!

– Marty W.

We have used ACI since we bought our fixer upper 2 years ago for maintenance on the heating system we knew nothing about. Dean has been our technician for 2 of the 3 visits we have requested. Dean is informative, patient with questions, efficient and professional. The communication from the ladies in the CDA office was appreciated on letting us know Dean’s schedule and when he would arrive.

– Todd & Patrice C.

Pleased with service and serviceman.

– Burton C.

Dean did a great job, was professional, quick, clean, and explained the job clearly.

– Blaine H.

A very nice young gentleman serviced our furnace today. His name is Nick, we would recommend him anytime. A good worker and informative about our furnace.

– Donald M.

Nick was a very courteous, capable young man. ACI has been servicing our furnace and air conditioner for many years. We are happy with our service.

– Frances T.

Dean Faias came & did an expection/service on my furnace today. Very kind and knowledgeable. We will see you again in the spring. Great Job.

– Lisa S.

Dean provided the best service we have had. We request that he be scheduled for each/every service call we request. He was the only technician who vacuumed the inside of our furnace in the past 3 years He was very informative when he discovered a bad problem.

– Carl R.

Just wanted to say thanks again to Dean and ACI for saving me lots of money this month.

– Lisa F.

Excellent service 10/11/12 with technician Nick Sanders.

– Richard B.

Dean came on time, was very courteous, very professional and we would love to have him as our permanent representative.

– Daniel T.

Dean is a professional and reliable guy.

– Mark H.

Dean was very professional and pleasant. He was the person that put our furnace and A/C in. He answered any questions I asked and explained the policy to us. We always pay ahead which makes it very convient. We would definitely recommend ACI to our friends and fammily. Thank You.

– Dale P.

We were very pleased with the service Dean gave us. Not only that he introduced us to your service plan. We feel that will be very useful. He also set up an appointment for a free estimate for a tankless water heater. Also when the phone receptionist learned that we had no heat she arranged the schedule so that we could have service today.

– Marlin G.

Great! Good, sound advise and great care!

– Katrena F.

Very nice young man, very helpful, and knowledgeable. Answered all my questions.

– Molly C.

Dean Faias was wonderful!

– Mary M.

Dean did a great job. Nice to deal with. Was kind to put on booties without us asking. Would recommend ACI to family, friends and business associates.

– Johnny A.

Very EXCELLENT service. Will recommend ACI to all our friends.

– Charles W.

Dean, our service rep, is great––he is friendly, efficient and competent––all you can ask for in a service person–––he deserves a raise!!!

– Pete L.

We have always been pleased with ACI. We have purchased both furnaces and air conditioning units from you. We appreciate how the technician who comes is always polite, thorough and he puts on those booties so my home doesn’t become dirtier than it already is!

– Barb K.

Always good. My technician Dean Faias is super.

– Jerry M.

Service Rep was very professional and nice. I was happy with the service he provided.

– Christie M.


– Billy P.

Dean did a fine job checking our furnace and makeing sure it was ready for winter. Very professional and knowledgeable about the equipment.

– Bob S.

Dean came out to service our furnace and was friendly, efficient, and oh my gosh wore little booties to keep area clean coming in and out! I’m very impressed and will use your service again when needed. Big thanks!

– Colleen M.

Our heating/cooling service tech Dean does a fantastic job – he’s generally the tech that services our furnace and AC. He goes above and beyond...I requested that he fix a vent that was not installed properly by the original installation crew and he was happy to do it. He explains in detail what he’s done to our units and provides good info on preventive maintenance. In our opinion he’s the most efficient tech that has serviced our equipment over the past years.

– Julie E.

The service that we received from ACI was absolutely fabulous. From start to finish the removal and install of our new furnace was seamless. We would choose this company again and recommend them at every opportunity. Friendly, professional, and efficient staff. Thank you all!

– Holly B.

Dean did an excellent job, once again, with the annual Summer Maintenance. Courteous, efficient, personable and thorough. Can’t ask for more than that!

– Bill & Nancy J.

Dean did a thorough job of testing out our equipment. Dean was very pleasant. He was actually in our driveway about fifteen minutes early.

This is why we have had ACI for all these years – for the thoroughness, the pleasantness, the ability to get the job done and the timely manner with appointments. Not to wait hours for no one to show or not even call to let us know when no one was coming.

Dean is an exemplary employee!

– Jack & Sherrol T.

The technician was running a little late so he called and kept me informed. He was courteous, efficient and wore shoe covers in the house. We have been ACI customers for years and have been very pleased with the service they provide.

– Mary Jo & Robin S.

You have always provided the highest standard of customer service and care

– Art Y.

My furnace & Heat Pump were purchased from ACI and I have had very good service and a Maintenance Agreement with them for years and have been very satisfied with the service rendered. Keep up the good work!


Nike was very polite, friendly, and knowledgeable. He did a great job and would recommend ACI to friends and family.

– Dale P.

Just met Dean today. He is very pleasant and efficient and got the job done quickly. Will have him service our furnace and A/C next time.

– Bob S.

Great service. Thanks

– Jerry R.

The two technicians that service my HVAC (Dean)and stand–by generator (Tracy)are knowledgeable, always on time and very professional. I look forward to seeing them.

– Ray W.

Always good service and very informative.

– Florence W.

I have been a customer for 5 years. They come every 6 months to service our heating and cooling systems. All of the technicians are extremely professional, knowledgable and friendly. They have saved us thousands in repair bills by catching things before they break. I highly recommend ACI! Money well spent.

– Denise T.

Nick is a very friendly and professional technician, who solved all our issues and concerns with our A/C unit during this visit. Hope to have him again on future visits.

– Michael H.

This week we had our Air Conditioner seviced by ACI. Serviceman did an excellent job as

usual. We Thank You!!

– Wayne M.

We had a new Trane furnace installed in the dead of winter (ice & snow all around) and the installation team did a great job. We were so pleased with the job and the ease of installation under such adverse conditions.

– Bill J.

Tracy is the best. He is quick to arrive and solves the problem on the first call.

– Bary C.

We have had terrific experiences with ACI and, in particular, Dean, who performed the service at our home. Dean provides fantastic service before, during and after an appointment. He confirms in advance, arrives on time, provides a thorough overview of his findings and manages follow–up well. The professionalism is superior. The admin staff is also fantastic. We inadvertently paid an invoice twice that ACI brought to our attention and corrected.

– George R.

I give ACI a 5/5!

– Larry C.

Very professional job, outstanding technician. We are very pleased with
the product and insulation. I will recommend ACI to anyone who asks.

– Jay M. and Cinde J., Spokane, WA

My appointment was at 8am but your staff called and told me the tech was
sick, but some one came around 9am, that was fine. Rob is always very
efficient and professional and he explained the thermostat that I am
interested in, he even went to his truck to show me one. I will buy
one, just not today. You guys/gals are great. Thanks!

– Janet S., Spokane, WA

Good job. I am more than happy with EVERYONE!!

– Sally L. A., Dalton Gardens, ID

The technician was very knowledgeable and fast. I would recommend him any

– Richard A. Spokane, WA

Great Service! Thanks for such competent and helpful staff.

– Courtney S., Veradale, WA

As always Rob did a great job. He’s a credit to the company,
professional and personable, a perfect combination for a service tech.
Thanks for being there!!!

– Maenita N. W., Coeur d’ Alene, ID

Rob is an excellent worker, to the point, does not waste any company
time. You can send Rob back happily in the future. Rob answered many

– Nancy Jo & Doris C., Spokane, WA

We are very pleased with Rob Lillis. He is very professional and would
appreciate it if he could be our regular service technician.

– Bill J., Coeur d’ Alene, ID

Definitely will recommend ACI, I have been VERY happy with the services we have received.
Thank you!

– Dave & Joan F., Coeur d’ Alene, ID

Rob is a very good repair man and projected the highest standards. I already have recommended ACI to a neighbor! Very pleased! Many Thanks!

– Donald L. S., Colbert, WA

Dean was one of the greatest technicians I have had in my home, if not
the best. Great appearance, nice personality, and did a good job.

– Barbara W., Spokane, WA

Always EXCELLENT service.

– Cordelia S., Spokane, WA

I was impressed that you notified me 2 times to get my FREE inspection,
good thing, it had a leak!

– Carolynn S., Coeur d’ Alene, ID

Our appointment was changed because of illness at your business, but we
were called early and took the afternoon appointment instead. We had a
few inches of snow and none was tracked in as Dean wore things over his
shoes to protect the carpet. He was professional and very
nice. He fixed our furnace, so we have much better air flow and now our
house feels warm at a lower thermostat setting, Thank you for training
your employees how to check out problems on a furnace. We needed help.

– Charles & Glenda D., Spokane, WA

Dean is an exceptional service man and I believe he gives the company
150%. Sorry we are late in returning this, it was over looked.

– Tom & Judy T., Spokane, WA

Dean was awesome. Don’t lose this person. All my future business will
be with you folks! Thanks again!

– Rick T., Post Falls, ID

Dean arrived with enough spare parts and test equipment to repair, test,
and restore my heating system to a safe and reliable unit. Thank you.

– John W. J. Rathdrum, ID

Dean was thorough and efficient; in addition he was knowledgeable and
patiently explained everything to me. I was impressed with his
methodical problem solving and NEATNESS. I know Dean had several
calls before mine and was probably tired and hungry, but he never
complained. I’m an ACI customer for life!

– Suzanne K., Coeur d’ Alene, ID

Travis was a God send to us. Our furnace went out the day we brought my
husband home from the hospital! We were so please to not only get good
service, but to get excellent service. He was very polite, caring,
professional, and gave excellent service.

– Mr. & Mrs. Lou P., Spokane, WA

Jason Roop was Great!

– Don & Connie C., Worley, ID

We would like to take a moment to express our appreciation for your efforts, and the efforts of others at ACI, to solve our furnace and heating problems.

Nothing required you to work with us as you did to resolve our issues, but you did so anyway. And we are convinced that your dedication to improve our situation is uncommon.

We also wish to thank Randy Ashby and Jason Strobel. These young men have integrity, and are honest and courteous. The are quality employees – and the represent ACI exceptionally well.

– Gary & Diane E., Sagle, ID

Top Industry Pay & Full Benefits Package